Simran Arora
Pembroke Pines,FL
Summary
Creative Entertainment Director with proven ability to deliver highly productive and efficient results in fast-paced environments. Specialize in event planning, talent management, and audience engagement strategies. Excel in leadership, communication, and problem-solving skills, ensuring seamless execution of entertainment operations and memorable experiences for audiences.
Overview
22
22
years of professional experience
Work History
Entertainment Director
Pacifica Senior Living Lauderdale Hill
Pembroke Pines, Florida
08.2024 - Current
- Organized and managed entertainment events for a variety of audiences.
- Coordinated with vendors to ensure proper equipment, supplies, and services were provided for each event.
- Developed promotional materials such as flyers, banners, and advertisements to promote upcoming events.
- Created budget plans for the entertainment department and monitored expenses throughout the year.
- Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
- Performed routine inspections of facilities to identify potential safety hazards or areas needing improvement.
- Developed and implemented activities to promote physical, mental, and emotional well-being of residents.
- Managed and supervised residents, following 8 Dimensions of Engagement in developing community events and programs.
Community Manager Floater
LAKESHORE MHC
Florida, FL
02.2024 - 07.2024
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Provider Services Representative
Cano Health
Miami Lakes, Florida
07.2023 - 01.2024
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Assisted customers in navigating the online portal for self-service requests.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Supported clerical and administrative needs of senior department staff.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Wellness Coordinator
Covenant Living Of Florida
Plantation, FL
11.2021 - 04.2023
- Organized workshops, seminars, and other activities aimed at promoting healthy lifestyle habits.
- Conducted health risk assessments and provided individualized coaching to participants.
- Created educational materials on health topics, such as stress management, weight loss, and smoking cessation.
- Assisted with the development and implementation of educational, recreational, cultural, and social programs for residents.
- Maintained accurate documentation of all incidents involving residents.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Healthy Living Specialist & Fitness Coach
YMCA Pembroke Pines
Pembroke Pines, FL
03.2017 - 02.2020
- Developed and implemented specialized procedures for customer service operations.
- Collaborated with marketing teams to develop promotional campaigns.
- Conducted individual consultations with clients to determine their health and wellness goals.
- Educated clients on healthy lifestyle habits, such as proper diet, exercise, sleep hygiene and stress management.
- Organized events related to health promotion such as community walks or educational seminars.
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Developed customized workout plans tailored to clients' needs, goals, and physical capabilities.
Airline Customer Service Agent
Air Sahara
India, India
04.2003 - 11.2008
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Processed refunds, exchanges, and upgrades when necessary.
Education
MBA - Accounting And Finance
Lucknow University
Lucknow04-2005
Skills
- Creative vision
- Audience engagement
- Hospitality management
- Guest services
- Vendor negotiation
- Customer service-focused
- Business development
- Business administration
- Accounting operations
- Computer skills
Cover Letter
Dear Hiring Manager, I am writing to express my interest in the Windsor communities as an Assistant manager. I am particularly drawn to this role as it involves giving excellent customer service and helping residents in multifamily properties. With years of experience in hospitality management, customer service, and some experience working with multifamily communities in Lakeshore, I feel this job description aligns with my skill sets. Hence, I am eager to contribute to and grow within such a dynamic environment., Thank you for considering my application. I look forward to the possibility of contributing to your team and am enthusiastic about the potential to develop my skills further at your organization., Warm regards, Simran Arora
Timeline
Entertainment Director
Pacifica Senior Living Lauderdale Hill
08.2024 - Current
Community Manager Floater
LAKESHORE MHC
02.2024 - 07.2024
Provider Services Representative
Cano Health
07.2023 - 01.2024
Wellness Coordinator
Covenant Living Of Florida
11.2021 - 04.2023
Healthy Living Specialist & Fitness Coach
YMCA Pembroke Pines
03.2017 - 02.2020
Airline Customer Service Agent
Air Sahara
04.2003 - 11.2008
MBA - Accounting And Finance
Lucknow University
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