Simranjeet Kaur
Albuquerque,NM
Summary
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication. Diligent in managing business office operations. Proven ability to streamline processes and manage administrative tasks effectively. Demonstrated leadership in team coordination and office management skills.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Intellitec College
05.2024 - Current
- Managed daily operations, ensuring compliance with organizational policies and procedures.
- Oversaw budget management, optimizing resource allocation to enhance operational efficiency.
- Led staff training initiatives, fostering a culture of continuous improvement and professional development.
- Developed and implemented process improvements, reducing operational bottlenecks and increasing workflow efficiency.
- Streamlined administrative functions using advanced software systems to improve data accuracy and reporting efficiency.
- Mentored junior staff members, promoting skills development and career progression within the business office team.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Monitored front areas so that questions could be promptly addressed.
Financial Services Lead Representative
IntelliTec College
06.2022 - 05.2024
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Lead directly and indirectly assigned projects to ensure successful completion of all current and potential applicants and drive adherence to planned timelines and outcomes including verifications.
- Manage and assist with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements as needed to assure completion of paperwork and eligibility.
- Analyzed credit histories to determine eligibility for federal loan programs.
- Provided assistance with external audits conducted by government agencies or independent auditors.
- Coordinate with other departments within the organization to ensure compliance with corporate policies.
- Worked closely with other professionals such as Business office, admissions, career services and department of education in order to provide comprehensive advice regarding financial matters.
- Developed risk management strategies to reduce or mitigate potential losses due to financial fluctuations.
- Maintained up-to-date knowledge of best practices regarding risk assessment tools and methodologies.
- Identify, document, and continuously improve of systems and projects to simplify packaging process.
- Work with Leadership and Corporate to develop and deploy standards and maintain changes to the processes.
- Participated in meetings with external organizations that provide funding opportunities for students.
- Set up debt payment plans based on client credit, income and assets.
- Managed, Created, and Received posted payments to loan accounts.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
Financial Aid Officer
Pima Medical Inst
06.2021 - 06.2022
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Performed periodic audits of files in order to verify accuracy of information provided by applicants.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Identified potential issues that could affect a student's eligibility for financial aid awards.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Processed financial aid documents and completed basic verification of information.
- Participated in meetings with external organizations that provide funding opportunities for students.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Audited student files to confirm accuracy and completion according to defined guidelines.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Developed and recommended personal or commercial loan packages for clients.
- Monitored financial aid funding sources to ensure maximum utilization of available funds.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Collaborated with others to discuss new opportunities and manage current ones.
Workforce Real Time Analyst
Alorica
08.2016 - 05.2021
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Created detailed forecasts of future labor needs based on historical trends and market conditions.
- Prepared flow charts and career path reports to summarize job analysis and evaluation and compensation analysis information.
- Evaluated job positions to determine classification, exempt or non-exempt status and salary.
- Analyzed current workforce management practices to ensure compliance with applicable laws and regulations.
- Monitored real-time labor performance metrics and identified areas for improvement.
- Performed regular audits of timekeeping systems to identify discrepancies or errors.
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Provided technical support for internal software applications used for tracking employee hours.
- Surveyed employees and conducted focus group meetings to collect job, organizational and occupational information.
- Reviewed existing job descriptions for accuracy and completeness; updated as needed.
- Identified opportunities for cost savings through process improvements in workforce management practices.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed between client and Management to drive adherence, Projects and Presentations weekly.
Team Lead
Alorica
05.2015 - 08.2016
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Assisted with the development of call scripts and other operational documents.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Facilitated communication between team members and management personnel.
- Drafted reports to provide detailed analysis of customer service metrics.
- Excelled in exceeding daily credit card application goals.
- Implemented strategies to reduce wait times and improve agent productivity.
- Maintained up-to-date knowledge of products, services, and procedures.
- Supported sales team members to drive growth and development.
- Resolved escalated customer inquiries in a timely manner.
- Mentored junior team members and managed employee relationships.
- Analyzed customer feedback surveys to identify areas of improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided coaching and guidance to call center team members on customer service skills.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Led on- and off-site customer support teams across multiple time zones.
- Provided technical support related to phone systems or software applications used by agents.
- Performed root cause analysis on unresolved customer issues.
- Completed day-to-day duties accurately and efficiently.
Assistant Manager
SUBWAYRestaurants
11.2014 - 09.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Adhered to safety standards while operating kitchen equipment such as knives and blenders.
- Organized food preparation stations and regularly replenished supplies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Kept accurate records of inventory levels and sales figures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained a clean work area in accordance with health regulations.
- Scrubbed and polished counters to remove debris and food.
- Completed opening, closing and shift change tasks by following company guidelines.
Manager
SUBWAYRestaurants
11.2011 - 11.2014
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered guest questions, delivering most accurate and updated information available.
- Processed payments on cash register and counted back bills and change to patrons.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Scheduled employees according to business needs while ensuring labor costs stayed within budget.
- Tracked employee attendance records accurately for payroll purposes.
- Managed closing procedures including counting cash drawers, restocking shelves, cleaning counters and floors.
- Completed opening, closing and shift change tasks by following company guidelines.
Sales Representative
Perfume Town
08.2010 - 12.2012
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Presented products and services to prospective and existing customers to meet client needs.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in developing promotional materials such as flyers, brochures.
- Maintained accurate records of all sales and prospecting activities.
- Cleaned shelves to maintain organized store.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Completed day-to-day duties accurately and efficiently.
Education
BBA - General Management
University of New Mexico
Albuquerque, NMHigh School Diploma - undefined
Manzano High School
Albuquerque, NM05.2010
Skills
- Customer Relationship Management
- Financial Reporting
- Cash Handling
- Cost-Benefit Analysis
- Risk Management
- Budget Administration
- Employee Interviewing
- Database Management
- Critical Thinking
- Decision-Making
- Social Services Support
- Strategic Planning
- Clear Communication
- Business Development
- Root Cause Analysis
- Cost Control
- Schedule Management
- Productivity Improvement
- Client Relations
- Stakeholder Communications
- Client Rapport
- Microsoft Office Suite Expert
- Staff Management
- Records Management
- Sales Closing
- Lead Generation
- Deadline management
- Account reconciliation
- Staff training and development
- Office management
- Credit and collections
- Relationship building
- Business operations management
- Financial administration
- Business recordkeeping
LANGUAGES
Hindi: Native/ Bilingual
Punjabi: Native/ Bilingual
Timeline
Business Office Manager
Intellitec College
05.2024 - Current
Financial Services Lead Representative
IntelliTec College
06.2022 - 05.2024
Financial Aid Officer
Pima Medical Inst
06.2021 - 06.2022
Workforce Real Time Analyst
Alorica
08.2016 - 05.2021
Team Lead
Alorica
05.2015 - 08.2016
Assistant Manager
SUBWAYRestaurants
11.2014 - 09.2015
Manager
SUBWAYRestaurants
11.2011 - 11.2014
Sales Representative
Perfume Town
08.2010 - 12.2012
High School Diploma - undefined
Manzano High School
BBA - General Management
University of New Mexico