Simranjeet Singh
Canton,MI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Store Manager
Townsquare Market
04.2019 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
CDL Truck Driver
Charger Logistics
05.2014 - 04.2019
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Reduced fuel consumption with strategic route planning and conscientious driving habits.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
- Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
- Contributed to positive company reputation by providing exceptional customer service during interactions with clients.
- Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
- Adjusted driving techniques based on traffic patterns, reducing delays in delivery times while maintaining safety standards.
- Promptly reported any accidents or incidents involving the truck, helping maintain a strong safety record for the company.
- Developed strong relationships with clients through consistent communication and timely updates on delivery status.
- Coordinated with warehouse personnel to ensure secure handling of cargo throughout the transportation process.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
Supervisor
Lotus International Company
04.2012 - 05.2014
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
Sandwich Artist
Subway
03.2006 - 02.2012
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Increased speed of service through effective multitasking and time management skills.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Pre Reqs
Schoolcraft College
Livonia, MIPTA
Baker College
Allen Park GED -
Plymouth Canton High School
Canton, MI06.2009
Skills
- Store Merchandising
- Customer Service Management
- Shift Scheduling
- Hourly shift management
- Supply Ordering
- Culture development
- Accurate money handling
- Goals and performance
- Inventory Control
- Vendor Management
- Accurate Cash Handling
- Store Opening and Closing
- Staff Supervision
- Team Leadership
- Documentation And Reporting
- Team motivation
- Store operations
- Customer Relations
- Sales Strategies
- Customer Response
- Cash Management
- Friendly and Positive
- Bank deposit procedures
- Customer Service
Languages
English
Full Professional
Timeline
Store Manager
Townsquare Market
04.2019 - Current
CDL Truck Driver
Charger Logistics
05.2014 - 04.2019
Supervisor
Lotus International Company
04.2012 - 05.2014
Sandwich Artist
Subway
03.2006 - 02.2012
Pre Reqs
Schoolcraft College
PTA
Baker College
GED -
Plymouth Canton High School
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