Years of Professional Experience
Hi, I’m
Simret Lulu
Salesforce Support Analyst
Folcroft,PA
Summary
Dedicated Support Analyst with over 2 years of experience at Johnson & Johnson. Proficient knowledge and experience in data analysis, efficiency improvement, report development, UAT testing, and customer support. A natural problem solver and an avid learner, I delight in finding actionable solutions to enduring challenges. I am fueled by a passion for service and seeking an opportunity where I can leverage my unique background to bridge the gap between data and business objectives.
Overview
3
2
Certifications
Work History
The Janssen Pharmaceutical Companies of Johnson & Johnson, Titusville, NJ
Salesforce Support Analyst
01.2022 - Current
Job overview
- Conduct User Acceptance Testing using Jira to ensure a seamless user experience
- Build Salesforce reports and surveys to track metrics and inform strategic decision-making
- Assess system functionalities to make enhancement recommendations and QC data intake
- Troubleshoot Salesforce.com and Veeva issues reported by 350+ Medical Field Reps
- Liaise between 11 medical field teams and internal IT to implement new features and eliminate pain points
Spark Therapeutics, Philadelphia, PA
Alignment Administrator
10.2019 - 04.2020
Job overview
- Increased efficiency by creating Veeva workbooks weekly to align the priorities of 50+ asset owners and agency partners
- Performed Veeva Vault owner responsibilities by setting up review workflows to ensure timely asset review compliance and training and onboarding new vault users
- Collaborated with the Commercial Operations team to effectively manage a $3.25M budget by tracking invoices, updating the balance sheet, and investigating anomalies
- Led and coordinated all promotional material reviews and performed editorial reviews and updates, saving 20K in agency fees
TEI Of Crete, Heraklion, Crete
Computer Architecture Lab Assistant
10.2018 - 04.2019
Job overview
- Maintained and updated the lab's website using HTML and CSS, ensuring up to date content for visitors
- Designed engaging newsletters using Canva and Adobe InDesign for a dedicated audience of 30 students
- Tutored 10 freshmen students on basic HTML and CSS coding to refine their knowledge of the subject
Drexel University Writing Center, Philadelphia, PA
Operations Manager
10.2017 - 04.2018
Job overview
- Analyzed feedback form data to identify patterns and recommend effective tutoring methodologies
- Developed outreach propositions and designed flyers and ads that increased booked appointments by 20% during the winter term
- Supervised 15 peer tutors and managed the scheduling system and oversaw daily operations
- Oversaw monthly writing workshops and training sessions that reached an audience of 25 students
Education
Drexel University
Bachelor of Science in Business And Engineering from Electrical And Computer Engineering
University Overview
- Management Information Systems Minor
- Global Leadership Full-Tuition Scholarship Recipient
- GPA: 3.56
Skills
- Python
- SQL and Databases
- Microsoft Excel
- Requirements Analysis
- Data Cleaning
- Data Aggregation
- Tableau
- Customer Relationship Management
- Salesforce
- Operations Management
Projects
- Cleaned and analyzed app data from the Google Play and App Store to recommend profitable app profiles
- Analyzed Hacker News data to determine the types of posts and times that generate the most engagement,
- Analyzed Kickstarter projects to determine why projects fail and identify categories with higher success
- Aggregated and analyzed a store's sales data to make purchase recommendations and target specific customers
- Cleaned and analyzed eBay used car sales data to identify trends
Certification
- Intermediate Python for Data Science - Dataquest, September 2023
- Summarizing Data in SQL - Dataquest, December 2023
Volunteer Experience
Tutor and mentor underprivileged children through weekly meetings - Learn To Be, July 2023 - Present
Timeline
Salesforce Support Analyst
The Janssen Pharmaceutical Companies of Johnson & Johnson
01.2022 - Current
Alignment Administrator
Spark Therapeutics
10.2019 - 04.2020
Computer Architecture Lab Assistant
TEI Of Crete
10.2018 - 04.2019
Operations Manager
Drexel University Writing Center
10.2017 - 04.2018
Drexel University
Bachelor of Science in Business And Engineering from Electrical And Computer Engineering
- Dataquest Intermediate Python for Data Science - September 2023
- Dataquest Summarizing Data in SQL - December 2023
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