Simret Mogos
Orlando
Summary
Dedicated customer service professional skilled in enhancing customer experiences. Known for effective communication and collaboration, ensuring a welcoming environment while maintaining high operational standards.
Overview
7
7
years of professional experience
Work History
Cashier and Stocker
Office Depot
Orlando, FL
03.2026 - Current
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and returns while adhering to company policies.
- Contributed to inventory management by restocking merchandise as needed during shifts.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Certified Personal Support Worker(CNA)
CarePartners
Guelph, ON
09.2020 - 09.2024
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Maintained accurate records of client care and progress updates.
- Collaborated with healthcare teams to develop personalized care plans.
- Trained new staff on safety protocols and caregiving techniques.
- Implemented best practices for infection control and hygiene standards.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
Restaurant Hostess
Holiday Inn
GUELPH, ON
02.2019 - 09.2020
- Managed reservations and waitlists using hospitality management software.
- Collaborated with kitchen and service staff to coordinate smooth dining operations.
- Trained new host staff on customer service protocols and restaurant policies.
- Monitored dining area cleanliness and ambiance to maintain inviting atmosphere.
- Assisted in event planning by organizing seating arrangements for special occasions.
Education
High School Diploma -
DENDEN SECONDARY SCHOOL
ASMARA, ERITREA06-2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier and Stocker
Office Depot
03.2026 - Current
Certified Personal Support Worker(CNA)
CarePartners
09.2020 - 09.2024
Restaurant Hostess
Holiday Inn
02.2019 - 09.2020
High School Diploma -
DENDEN SECONDARY SCHOOL