Key Account Specialist
Open To Work
Simron Catalano
SGS North America
WESTFORD,MA
21
Years of experience
Motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Key Account Specialist
3 Years 8 Months- Scheduled SMETA audits for food industry suppliers, ensuring compliance with industry standards.
- Coordinated auditors, clients, and internal staff to keep audit process smooth from start to finish.
- Supported key food industry clients, including Nestlé, Coca-Cola, Unilever, and PepsiCo, by addressing and fulfilling their supplier audit requirements.
- Managed SEDEX platform for clients so that their audit results were visible to their customers
- Functioned as the main point of contact for assigned clients, addressing inquiries and offering support as needed.
Key Account Project Manager
2 Years 7 Months- Liaised with clients, audit team, sales, international TUV offices, global certification team, accreditation bodies, and finance to ensure effective communication and project alignment
- Coordinated audits and served as primary point of contact for key accounts and multisite clients, ensuring compliance with certification and accreditation standards
- Oversaw certification projects from initiation to completion for all clients, fostering strong relationships with key accounts
Quality Systems Coordinator
10 Months- Coordinated change control activities for creation, updates, and retirement of official documentation, ensuring compliance with quality standards.
- Verified and uploaded quality records and controlled documents into Windchill for off-site storage or destruction, maintaining accurate records per procedure.
- Assisted with internal customer requests by assigning part numbers, creating parts in SAP, and helping grant Windchill access rights for new users.
- Performed script testing in test environment to check Windchill functionality.
- Handled ad hoc requests to support team needs, facilitating operational efficiency.
Customer Oversight Coordinator
3 Years 5 Months- Developed Executive Business Review PowerPoint presentations for company’s largest customers, enhancing communication with Executive-level stakeholders
- Attended Executive Business Review meetings, took notes, wrote up official meeting minutes and action items and distributed to the team
- Generated comprehensive reports for customers on daily, weekly, monthly, quarterly, and annual bases, ensuring timely insights and data-driven decisions
- Coordinated and tracked Root Cause Analysis documentation for priority incidents, facilitating resolution and improving incident management processes
- Created and maintained process documentation/instructions for internal business processes
- Worked toward continuous process improvement by compiling data from multiple sources and working to optimize internal practices
- Edited official documentation for content, formatting, and grammar
- Created training material and trained team members
- Assisted in creating and executing companywide customer survey utilizing SurveyMonkey
Senior Operations Representative
3 Years 9 Months- Liaised with clients, audit team, international TUV offices, global certification team, accreditation bodies, and collections to ensure alignment and compliance
- Planned and coordinated audits for over 300 clients, serving as main point of contact for certification and accreditation requirements
- Conducted training sessions for new employees to ensure understanding of company policies and procedures.
- Processed client invoices and auditors’ travel receipts
- Generated 15-20 detailed certificates monthly, ensuring compliance with strict certification regulations
Document Processor
4 Months- Processed confidential client information, ensuring compliance with government and financial regulations
- Reviewed and verified team filings for accuracy and adherence to established standards
Business Development Representative
8 Months- Qualified 50 warm leads daily through targeted research and engaging phone conversations
- Presented sales solutions to VPs and Directors via phone, securing strategic meetings for Kadient Account Manager
Junior Territory Manager
1 Year 3 Months- Executed 100 cold calls daily in federal territory to secure meetings for Territory Manager and self
- Created and delivered webinars and demonstrations for clients, collaborating with local Territory Manager
Management Trainee
1 Year- Prepared rental agreements, serving as main point of contact for customers to ensure smooth rental process
- Developed and maintained relationships with local body shops, dealerships and insurance agencies accounting for 70% of business
- Reviewed financial statements and daily income to support accurate bank deposits and insurance documentation
- Regularly managed team of 3-4 employees as well as maintenance of entire fleet of rental vehicles
Education
1200 Hour Master Esthetics Program - Esthetics
Bachelor of Arts - Sociology
Skills
Project management
Microsoft Office proficiency
Analytical thinking
Attention to detail
Communication skills
Team collaboration
Multitasking ability
Adaptability and flexibility
Timeline
Key Account Specialist
SGS North America
08.2022 - 04.2026Read More
Key Account Project Manager
TUV Rheinland of North America
01.2020 - 08.2022Read More
Quality Systems Coordinator
Fresenius Medical Care North America
03.2019 - 01.2020Read More
Customer Oversight Coordinator
Data Intensity LLC
04.2015 - 09.2018Read More
Senior Operations Representative
TUV Rheinland of North America
07.2011 - 04.2015Read More
Document Processor
Boch Honda West
03.2011 - 07.2011Read More
Business Development Representative
Kadient (now Upland Qvidian)
08.2009 - 04.2010Read More
Junior Territory Manager
NTP Software (now DefendX Software)
04.2008 - 07.2009Read More
Management Trainee
Enterprise Rent-A-Car
06.2005 - 06.2006Read More
Catherine Hinds Institute of Esthetics
1200 Hour Master Esthetics Program from Esthetics
Read More
College of The Holy Cross
Bachelor of Arts from Sociology
Read More