Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sina Mounawar

Quincy,MA

Summary

Tech-savvy and smart individual equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Greater Boston Urology
Milton, MA
08.2023 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Dental Receptionist

Hiroshi Hirayama Dmd
Boston, MA
06.2020 - 12.2022
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Food Pantry Volunteer

Arlington Food Pantry
Arlington , MA
09.2017 - 05.2018
  • Worked department floor to assist customers with product selection and bagging, providing guidance on restrictions in type and number of items available to specific clients.
  • Monitored floor traffic to achieve smooth flow of customers through aisles and assist with access to products or disruptive accidents.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Organized orders for home delivery, loaded into vehicles and delivered to customers unable to travel to pantry location for pick-up.

Library Volunteer

Arlington High School
Arlington, MA
05.2016 - 06.2016
  • Reshelved books and DVDs quickly and correctly.
  • Cleaned and disinfected all surfaces, including mirrors, counters, furnishings and floors.
  • Performed high dusting, leather and wood surface polishing and wall washing.

Education

Bachelor of Science - Business Management And Economics

University of Massachusetts - Boston
Boston, MA
12.2022

High School Diploma -

Arlington High School
Arlington, MA
05.2018

Skills

  • Document management
  • Quality improvements
  • Patient relationship management
  • Interdisciplinary teamwork
  • Bilingual, Japanese
  • Timeline Planning and Management
  • Judgment and Decision Making
  • Schedule Management
  • Verbal and Written Communication
  • Meticulous Attention to Detail

Timeline

Administrative Assistant

Greater Boston Urology
08.2023 - Current

Dental Receptionist

Hiroshi Hirayama Dmd
06.2020 - 12.2022

Food Pantry Volunteer

Arlington Food Pantry
09.2017 - 05.2018

Library Volunteer

Arlington High School
05.2016 - 06.2016

Bachelor of Science - Business Management And Economics

University of Massachusetts - Boston

High School Diploma -

Arlington High School

Similar Profiles

CREATE PROFILE
Sina Mounawar