Sina Willy
Gresham,OR
Summary
Driven Optician Technician with a history at Walmart Vision, adept in insurance verification and fostering patient satisfaction. Excelled in patient testing and eyewear trends, enhancing office efficiency and boosting customer care. Skilled in both technical and interpersonal realms, achieving significant improvements in patient flow and record accuracy.
Overview
5
5
years of professional experience
Work History
Optician Technician
Walmart Vision
06.2018 - 03.2020
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Prepared and administered medications to patients as prescribed by optometrist.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Airport Greeter
Robert’s Hawaii
12.2014 - 04.2017
- Fielded customer complaints and notified managers.
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Diploma - All Subject
McKinley High School
Honolulu, Hi05.2014
Skills
- Insurance Verification
- Insurance Billing
- Contact lens
- Optical orders
- Retail Sales
- Eyewear trends
- Eyewear brands
- Payment Collection
- Customer Education
- Patient Recordkeeping
- Patient testing
- Appointment Scheduling
- Insurance processing
- Appointment Setting
- Work Order Preparation
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Chuukese
Native or Bilingual
Timeline
Optician Technician
Walmart Vision
06.2018 - 03.2020
Airport Greeter
Robert’s Hawaii
12.2014 - 04.2017
Diploma - All Subject
McKinley High School
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