Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sinai Brito

Los Angeles,CA

Summary

Proven track record in enhancing customer satisfaction and dining efficiency at TGI Fridays, leveraging skills in guest complaint resolution and dining room management. Excelled in guest engagement and multitasking, significantly improving service delivery. Expertise in payment processing and food inspection ensures high-quality customer experiences. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Hostess

TGI Fridays
08.2022 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Delivered pick-up and curbside orders to guests.
  • Completed daily side work and opening and closing duties without fail.

To Go Specialist

TGI Fridays
08.2022 - Current
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Utilized [Software] to record orders and special requests, relaying orders to kitchen staff.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Adjusted food preparation methods in accordance with customer requests.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Server

TGI Fridays
08.2022 - Current
  • Upsold high-profit items to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Animo Inglewood Charter High School
Los Angeles, CA
06.2024

Skills

  • Guest complaint resolution
  • Dining room management
  • Complaint Handling
  • Customer Service
  • Food Running
  • Guest Engagement
  • Reservations Management
  • Food inspection
  • Effective Multitasking
  • Payment Processing
  • Ordering Procedures

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess

TGI Fridays
08.2022 - Current

To Go Specialist

TGI Fridays
08.2022 - Current

Server

TGI Fridays
08.2022 - Current

High School Diploma -

Animo Inglewood Charter High School

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Sinai Brito