Sinai Lopez
Kenyon,Minnesota
Summary
Proven track record in enhancing customer satisfaction and team development, demonstrated during tenure at Advanced Call Center Technologies LLC. Skilled in call center operations and adept in customer communications, consistently exceeding performance metrics. Leveraged expertise in payment processing to streamline operations, achieving significant efficiency improvements without compromising quality.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Advanced Call Center Technologies LLC
05.2023 - 02.2024
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
Warehouse Worker
Amazon
04.2022 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Packaging Associate
Post Consumer Brands
06.2021 - 12.2021
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Crew Member
Arbys
03.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Packaging Associate
Maple Island
10.2019 - 02.2020
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Education
High School Diploma -
Hanna Early College High School
Brownsville, TXSkills
- Call Center Operations
- Customer communications
- Payment Processing
- Team Development
Languages
Spanish
Native or Bilingual
Timeline
Call Center Agent
Advanced Call Center Technologies LLC
05.2023 - 02.2024
Warehouse Worker
Amazon
04.2022 - 06.2022
Packaging Associate
Post Consumer Brands
06.2021 - 12.2021
Crew Member
Arbys
03.2020 - 11.2021
Packaging Associate
Maple Island
10.2019 - 02.2020
High School Diploma -
Hanna Early College High School
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