Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sinai Zuniga Arias

Summary

Motivated Service Desk Analyst proficient in managing hardware and software issues, resolving customer concerns, and maintaining superior levels of customer service. Experienced in ServiceNow, OKTA, ADEM, and JAMF.

Overview

2
2
years of professional experience

Work History

Service Desk Analyst

Intuit
Mountain View, CA
11.2023 - Current
  • Answer queries by telephone or self-service ticket to support internal computer hardware, software, network, application access and telecommunications systems.
  • Diagnosed system errors and provided solutions to restore functionality.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted with onboarding of new employees by setting up their computers with appropriate software and access rights.
  • Maintain accurate records of customer interactions, inquiries, and resolutions in the helpdesk database.

Helpdesk Support Specialist/Intern

Palo Alto Networks
Santa Clara, CA
02.2023 - 07.2023
  • Provide on-demand IT support at a high-traffic walk-up kiosk, assisting users with various technologies, including laptops, desktops, mobile devices, printers, and software applications.
  • Resolved 120 tickets in one month, providing excellent customer service which included specific and clear hardware/software troubleshooting guidance.
  • Managed to provision and image over 400 machines within a 6-month period, equipping new/current employees with the appropriate device.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Collaborated with IT staff to update and maintain the internal knowledge base, improving support team efficiency.

Hostess

Flemings Steakhouse
Santa Clara, CA
07.2022 - 12.2022
  • Worked in a fast-paced environment, multitasking and managing high-pressure situations effectively.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Demonstrated strong interpersonal skills when interacting with customers.

Education

Associate of Science - Computer Networking

Mission College
Santa Clara, CA
06-2025

IT Certification -

Year Up/Mission College
07.2023

High School Diploma -

Abraham Lincoln High School
San Jose, CA
06-2020

Skills

  • JAMF
  • ServiceNow
  • JIRA
  • LANDesk
  • Linux
  • OKTA
  • Microsoft Suite
  • Google Suite
  • PowerShell
  • Linux, Windows, MacOS
  • Computer Provision/Imaging
  • Active Directory

Languages

  • Spanish – Full professional proficiency
  • English – Full professional proficiency

    • Timeline

    Service Desk Analyst

    Intuit
    11.2023 - Current

    Helpdesk Support Specialist/Intern

    Palo Alto Networks
    02.2023 - 07.2023

    Hostess

    Flemings Steakhouse
    07.2022 - 12.2022

    Associate of Science - Computer Networking

    Mission College

    IT Certification -

    Year Up/Mission College

    High School Diploma -

    Abraham Lincoln High School

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