Sinaiah Calloway
Harrison ,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service and employee training, notably at Krystal’s. Excelled in team leadership and multitasking across various roles, enhancing operational efficiency and fostering a culture of continuous improvement. Skilled in cash handling and POS systems, with a proven track record of meeting high production standards and driving customer satisfaction.
Professional with strong focus on processing customer returns effectively and efficiently. Skilled in inventory management, data entry, and customer service, ensuring smooth operations and high satisfaction. Valued team player who adapts to changing needs and consistently achieves results through collaboration and reliability. Highly organized and detail-focused, ready to contribute to operational success.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Krystal’s
10.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Returns Processor
Amazon
05.2024 - 01.2025
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Production Associate
Total Network Manufacturing
06.2023 - 05.2025
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
Cashier
Zaxbys
05.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Business Administration And Management
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Tyner Academy
Chattanooga, TN05.2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- POS systems
- Attention to detail
- Work coordination
- Job skill building
- Multitasking
- Production & Warehouse
Accomplishments
• Early High School Graduate
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Crew Trainer
Krystal’s
10.2024 - Current
Customer Returns Processor
Amazon
05.2024 - 01.2025
Production Associate
Total Network Manufacturing
06.2023 - 05.2025
Cashier
Zaxbys
05.2021 - 05.2023
Business Administration And Management
Chattanooga State Community College
High School Diploma -
Tyner Academy
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