Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinan Fathulla

TX

Summary

IT SUPPORT TECH/ IT SPECIALIST/ HELP DESK ANALYST/IT NETWORK


An entry level IT professional specializing in system administration, testing, troubleshooting, and hardware and software configuration. Adept at partnering with diverse cross-functional teams to solve problems and improve processes. Skilled in interfacing with customers and providing end-user support.

Overview

5
5
years of professional experience

Work History

COMPUTER TEST OPERATOR

CSAT SOLUTIONS
01.2021 - Current
  • Ran test software and reported bugs to ensure software functionality
  • Analyzed test results to identify issues and improve software quality
  • Collaborated with developers to troubleshoot and resolve software defects
  • Maintained accurate documentation of test procedures and results for future reference
  • Performing comprehensive analysis for repair and refurbishment of computer hardware
  • Maintained a safe working environment, adhering strictly to safety protocols during all testing processes.

DESKTOP SUPPORT

Self-Employed
01.2020 - 01.2021
  • Obtained and evaluated information about new systems and software technology
  • Purchased, setup and installed new computers
  • Managed end-user accounts and permissions
  • Patched software and installed new versions to eliminate security problems and protect data
  • Installed and configured operating systems and software on desktops and laptops
  • Ensuring data security and performing regular system backups for disaster recovery plan
  • Provided remote desktop support to employees (using teamviewer software) working from home during COVID-19 pandemic, enabling smooth business continuity.

Education

BACHELOR OF SCIENCE - COMPUTER SCIENCE

Texas Tech University
Lubbock, Texas
12.2019

Cisco CCN1 Exploration - Network Fundamentals

01.2011

Skills

    Programming Languages

    (C, C, SQL, Java[basics], Python[basics]

    Computer Networking (Wireshark program)

    Citrix

    Computer Tech

    Hardware and software upgrades

    Imaging/reimaging OS

    Operating systems: Windows, MacOS, Linux

    Microsoft Office

Timeline

COMPUTER TEST OPERATOR

CSAT SOLUTIONS
01.2021 - Current

DESKTOP SUPPORT

Self-Employed
01.2020 - 01.2021

Cisco CCN1 Exploration - Network Fundamentals

BACHELOR OF SCIENCE - COMPUTER SCIENCE

Texas Tech University
Sinan Fathulla