Sinayte Nerea
Clarkston,GA
Summary
Dynamic professional with excelling in customer service and team leadership. Skilled in problem-solving and compassionate client care, I effectively developed training materials and improved service processes, enhancing overall customer satisfaction. Committed to fostering supportive environments and ensuring operational excellence.
Overview
13
13
years of professional experience
Work History
Caregiver
Oaks at Tucker
Tucker, Georgia
08.2024 - Current
- Supported bathing, dressing and personal care needs.
- Assured proper nutrition.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Monitored health and well-being of clients and reported significant health changes.
Bartender
Ponce sport lounge
Clarkston, Georgia
07.2017 - 07.2024
- Monitored guests alcohol consumption levels to prevent over-intoxication.
- Greeted frequent visitors by name and explained new promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored bar inventory and promptly restocked low items before depletion.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Customer Service Supervisor
Whole Food Market
Atlanta, Georgia
05.2013 - 03.2017
- Assisted in developing training materials for new hires as well as existing employees.
- Analyzed financial activities of department to share budgetary input with managers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Pattionville High School
Saint Louis, MO 05-2009
Some College (No Degree) - Nursing
Florissant Valley
Saint Louis, MO Skills
- Documentation
- Problem-solving
- First aid and safety
- Multitasking and organization
- Social interaction
- Compassionate client care
- Supportive companionship
- Strong teamwork
- Customer service
Languages
Amharic
Native/ Bilingual
Timeline
Caregiver
Oaks at Tucker
08.2024 - Current
Bartender
Ponce sport lounge
07.2017 - 07.2024
Customer Service Supervisor
Whole Food Market
05.2013 - 03.2017
High School Diploma -
Pattionville High School
Some College (No Degree) - Nursing
Florissant Valley