Sinayyah Solis
Sonora,TX
Summary
Proficient in team supervision and inventory management, fostering a collaborative work environment. Known for strong communication and leadership skills, dedicated to optimizing service delivery and enhancing customer experiences.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Team Leader
Loves Travel Stop
Sonora
01.2021 - 03.2025
- Supervised team operations to ensure efficient service delivery.
- Trained new staff on company policies and customer service standards.
- Coordinated daily schedules to optimize team performance and coverage.
- Implemented inventory management procedures to maintain stock levels.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored cash handling procedures for accuracy and compliance.
- Assisted in maintaining cleanliness and organization of the store environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Education
Sonora High School
Sonora, TXSkills
- Team building
- Inventory management
- Customer service
- Cash handling
- Performance coaching
- Staff training
- Conflict resolution
- Communication skills
- Time management
- Leadership development
- Employee motivation
- Quality improvement
- Complex Problem-solving
- Team motivation
- Team assessment
- Flexible schedule
- People management
- Client communication
- Daily workflow improvement
- Problem-solving
- Coaching
- Mentoring
Timeline
Team Leader
Loves Travel Stop
01.2021 - 03.2025
Sonora High School