Summary
Overview
Work History
Education
Skills
Timeline
Professional Achievements - Manager Experience
Generic

Sincere Dunbar

Lansing

Summary


Scheduling professional equipped to drive efficiency and coordinate complex schedules seamlessly. Proven ability to lead teams, adapt to evolving demands, and ensure optimal resource allocation. Strong expertise in time management, communication, and strategic planning fosters high productivity and reliable outcomes in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Scheduling Manager

Cornerstone Caregiving
07.2024 - Current
  • Assisted with launching and managing a new office from the ground up, establishing all administrative, operational, and clinical infrastructure.
  • Created and implemented standardized templates, internal documentation, and best practices to support daily operations and scalability.
  • Developed and executed new procedures for office software usage, including scheduling systems, data entry, and communication workflows.
  • Designed caregiver and client scheduling systems to ensure consistent coverage and efficiency.
  • Established hiring procedures including job postings, interview workflows, onboarding, orientation, and training for new employees.
  • Created and facilitated caregiver orientation programs, ensuring preparedness, compliance, and alignment with company values.
  • Planned and coordinated company events such as caregiver appreciation days, referral drives, and community outreach—including day-of execution.
  • Managed aspects of payroll processing, including employee time tracking, clock-in/clock-out management, and payroll submission.
  • Collaborated with department heads to forecast staffing requirements based on project demands and seasonal variations.
  • Resolved scheduling conflicts by negotiating changes, ensuring minimal disruption to operations and service delivery.
  • Evaluated existing systems for continuous improvement opportunities, driving enhancements that increased productivity and effectiveness.
  • Trained and mentored junior staff on best practices in scheduling software and workflow management.
  • Created weekly and monthly reports and presentations.
  • Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
  • Oversaw accounting and financial responsibilities, including budget tracking, expense management, and company spending oversight.
  • Coordinated with the Michigan Unemployment Office to review claims, respond to inquiries, and manage compliance documentation.
  • Conducted in-home client assessments, developed personalized care plans, and maintained client satisfaction and compliance with care standards.
  • Provided hands-on support in delivering client care when necessary, ensuring high-quality, compassionate service.
  • Facilitated transportation solutions for clients and caregivers, addressing barriers to care access and employee reliability.
  • Acted as the go-to problem solver for a wide range of operational issues, including staffing shortages, client complaints, and logistical challenges.
  • Scheduled and led internal staff meetings, external partner meetings, and care plan conferences to ensure alignment and communication.
  • Supported all scheduling responsibilities typically assigned to a Scheduler role, including shift planning, coverage management, and availability tracking.
  • Created organized filing system to manage department documents.
  • Completed weekly payroll for hundreds of employees.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Assisted in collecting client payment information, documenting care plan changes, and coordinating updates with billing and payroll departments to ensure accurate records and invoicing.
  • Worked closely with third-party care managers to process insurance needs, support enrollment, respond to coverage questions, and help manage related HR responsibilities.

CSR

Meritain Health an Aetna
07.2022 - 07.2024
  • Worked independently in a remote environment, managing high-volume inbound calls regarding insurance coverage, premiums, and policy details.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered detailed customer inquiries related to deductibles, out-of-pocket costs, co-pays, and benefit usage.
  • Reviewed and interpreted insurance documents to provide accurate, clear explanations to policyholders and providers.
  • Coordinated with doctors’ offices and medical providers to explain patient coverage, verify eligibility, and detail remaining benefits.
  • Performed coordination of benefits (COB) between multiple insurance companies to determine primary and secondary coverage.
  • Collaborated with internal departments and external insurance carriers to resolve complex coverage and billing inquiries.
  • Provided support to customers with language barriers, using translation resources and clear communication techniques to ensure understanding.
  • Maintained compliance with HIPAA and company policies while handling sensitive patient and policyholder information.
  • Delivered efficient, empathetic service while handling continuous back-to-back calls in a fast-paced, customer-focused role.

Call Center Representative

Case Credit Union
07.2021 - 07.2022
  • Greeting members with excellent customer service
  • Assisting members with complex problems
  • Maintaining member loyalty
  • Promoting new products
  • Managed high volume incoming calls while ensuring exceptional customer service and satisfaction.
  • Resolved member inquiries by utilizing CRM systems for efficient account management and issue tracking.
  • Collaborated with team members to streamline processes, enhancing workflow efficiency and service delivery.
  • Trained new representatives on communication protocols and software usage, promoting team cohesion and knowledge sharing.
  • Analyzed call data to identify trends, providing insights that informed operational improvements and training needs.
  • Implemented feedback mechanisms to capture member experiences, fostering continuous improvement in service quality.
  • Led initiatives to enhance product knowledge among staff, resulting in improved customer interactions and retention rates.
  • Trained staff on operating procedures and company services.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Assisted in training new staff on call handling procedures and customer service protocols.

Housekeeper

Self-employeed
02.2021 - 07.2021
  • Managing and running my personal business
  • Greeting customers
  • Constructing ads
  • Loading and unloading cleaning supplies
  • Organizing several spaces
  • Maintained cleanliness and sanitation standards across all areas of facility.
  • Operated cleaning equipment, ensuring proper use and maintenance protocols.

Stocker/ Team Member

Walmart
11.2020 - 02.2021
  • Stocking shelves
  • Greeting customers in the morning
  • Constructing displays
  • Maintaining a clean store
  • Maintaining food safety and sanitation standards
  • Loading and unloading shipments
  • Organizing backroom spaces
  • Completing assigned tasks in a timed environment
  • Organized and stocked merchandise to ensure optimal product availability.
  • Collaborated with team members to maintain store cleanliness and safety standards.
  • Assisted in inventory management, restocking shelves promptly as needed.
  • Monitored product expiration dates, removing outdated items to enhance customer experience.
  • Trained new staff on stocking procedures and inventory systems for efficiency.
  • Implemented improved shelving techniques that increased visibility of high-demand products.
  • Coordinated with management on promotional displays to drive sales initiatives effectively.

Assistant Manager

Subway
06.2018 - 10.2020
  • Opening the shop in the morning and handling light paperwork
  • Greet and serve guests, prepare the product, and maintain food safety and sanitation standards
  • Complaint resolution
  • Food preparation and maintaining a clean restaurant
  • Using cash register to record orders and make change
  • Increased customer engagement and brand loyalty
  • Led team in daily operations, ensuring high standards of service and product quality.
  • Trained staff on food safety protocols, enhancing compliance and operational efficiency.
  • Developed schedules to optimize labor resources while maintaining customer satisfaction.
  • Implemented inventory management strategies, reducing waste and streamlining supply chain processes.
  • Assisted in local marketing initiatives, increasing store visibility and customer engagement.
  • Monitored sales performance, identifying trends to improve overall profitability and service delivery.

Home Health Care Aide

Private Employment
06.2018 - 06.2018
  • Assess medical needs
  • Prepare a care plan
  • Assist with basic needs
  • Provide companionship
  • Help with housekeeping
  • Monitor medications
  • Prepare meal
  • Administered daily personal care and hygiene assistance to clients, ensuring comfort and dignity.
  • Monitored client health status, reporting changes to healthcare professionals for timely interventions.
  • Assisted with mobility and physical therapy exercises, promoting independence and improving physical well-being.
  • Coordinated medication management, ensuring timely administration and adherence to prescribed regimens.
  • Developed individualized care plans in collaboration with families and healthcare teams, enhancing personalized support.
  • Trained new staff on best practices in patient care protocols and safety standards, fostering a high-quality service environment.

Sales Associate

Little Caesars
06.2016 - 09.2016
  • Food preparation
  • Maintaining a clean restaurant
  • Greeting and serving guests
  • Using cash register to record orders and make change
  • Collaborated with team members to improve overall call response times and service quality.
  • Resolved escalated issues by employing effective problem-solving techniques and conflict resolution skills.

Education

No Degree - Sociology

Lansing Community College
Lansing, MI
01-2028

Skills

  • Detail-oriented
  • Experienced in document creation
  • Experienced with Microsoft Teams
  • Experienced in Microsoft Outlook management
  • Skilled in DocuSign usage
  • Leadership experience
  • Skilled in managing multiple tasks
  • Shift planning
  • Documentation skills
  • Report preparation
  • Meeting planning
  • Confidentiality requirements
  • Task delegation

Timeline

Scheduling Manager

Cornerstone Caregiving
07.2024 - Current

CSR

Meritain Health an Aetna
07.2022 - 07.2024

Call Center Representative

Case Credit Union
07.2021 - 07.2022

Housekeeper

Self-employeed
02.2021 - 07.2021

Stocker/ Team Member

Walmart
11.2020 - 02.2021

Home Health Care Aide

Private Employment
06.2018 - 06.2018

Assistant Manager

Subway
06.2018 - 10.2020

Sales Associate

Little Caesars
06.2016 - 09.2016

No Degree - Sociology

Lansing Community College

Professional Achievements - Manager Experience

  • Trained new employees at several of my places of employment
  • Maintained control in a high stress environment while training several employees
  • Boosted sales of new products in several positions
  • Boosted customer loyalty by proving excellent customer service and a positive attitude

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