Sincere Pope
Mobile,AL
Summary
Dynamic and empathetic professional with proven expertise in customer service and problem-solving, honed at Nassau Life Insurance and Baton Rouge Cardiology Center. Excelled in conflict resolution and critical thinking, enhancing customer loyalty and operational efficiency. Skilled in Microsoft Outlook and active listening, adept at transforming challenges into positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nassau Life Insurance
06.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Assistant
Baton Rouge Cardiology Center
08.2019 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Applied Holter monitors
- Trained for ABI tech
- Collecting samples for lab analysis
- Scheduled, coordinated and confirmed appointments and meetings.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
Education
High School Diploma -
Murphy High School
Mobile, AL05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Call center experience
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Problem Resolution
Certification
- CIE - Certified In
Timeline
Customer Service Representative
Nassau Life Insurance
06.2022 - 04.2024
Medical Assistant
Baton Rouge Cardiology Center
08.2019 - 03.2021
High School Diploma -
Murphy High School
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