Sincere Powell
Sterling Heights,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Caregiver
Home Instead Senior Care Home
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Physician Appointment Scheduler
Athens Neighborhood Healthn
08.2020 - 12.2024
- Streamlined appointment scheduling for improved office efficiency and reduced wait times.
- Conducted regular audits of office protocols to ensure compliance with state regulations and industry standards for quality care provision.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Facilitated communication between patients and insurance providers, maximizing reimbursement opportunities for the practice.
- Coordinated referrals to specialists, optimizing patient access to specialized care.
- Ensured timely follow-up on test results, facilitating prompt diagnosis and treatment planning.
- Facilitated ongoing professional development opportunities for fellow staff members by organizing relevant training sessions.
- Developed strategies for improving patient flow through the clinic, leading to decreased wait times and increased satisfaction levels among patients.
- Maintained accurate electronic health records to facilitate seamless information sharing among healthcare professionals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Improved resource utilization across projects, identifying and reallocating underused resources to areas of higher need.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Streamlined communication channels between project teams and stakeholders, improving project transparency and outcomes.
- Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
- Collaborated closely with finance teams to align project schedules with budgetary constraints, optimizing resource allocation.
- Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
- Facilitated training sessions for junior schedulers, elevating team capabilities and performance.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Led cross-functional meetings to align project goals with scheduling efforts, fostering collaboration and shared understanding.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
- Developed tailored scheduling strategies for complex projects, facilitating on-time completion and client satisfaction.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT, and marketing departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Administrative Assistant
Hyatt Place Athens
01.2024 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Sales Representative Remote
Voice Nation
11.2021 - 08.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Tracked individual performance against established targets to ensure consistent progress towards goals.
- Delivered superior customer service to retain existing customers and attract future customers.
- Recorded accurate and efficient records in customer database.
Compliance Generalist
Capitol Management Services
08.2021 - 12.2021
- Supported employee growth by providing constructive feedback during performance evaluations.
- Kept work areas clean and neat to promote efficient operations.
- Organized and maintained supplies to support operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Handled problems with minimal input from supervisors.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Established key performance indicators for department, monitoring progress towards targets regularly.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
Customer Service Representative
Dial America
08.2014 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service and Warehouse Associate
Hiring Dynamics
09.2015 - 10.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Reduced order processing time through effective organization and prioritization of tasks.
Lead Development Representative
Telenet Marketing Solutions
03.2015 - 07.2018
- Boosted conversion rates by nurturing relationships with prospects through timely follow-ups and tailored communications.
- Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
- Maximized ROI on marketing initiatives by providing valuable feedback on campaign effectiveness and suggesting improvements based on lead insights.
- Leveraged social media platforms to expand professional network and identify new leads within target industries.
Education
No Degree -
Herzing University
Atlanta, GACertificate - Software Quality Assurance Engineer
Verizon IT Technical School
Austin, TX03.2024
No Degree - Nursing
Trocaire College
Buffalo, NY01.2003
No Degree - Business Administration
Erie Community College
Buffalo, NY01.1998
High School Diploma -
Kensington High School
Buffalo NY06.1996
Skills
- Computer Proficiency
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Tech-Savvy
- Time Management
- Excel spreadsheets
- Deadline-oriented
- Documentation And Reporting
- Complex Problem-Solving
- Workflow Optimization
- Quality Assurance
- Prioritization
- Microsoft Outlook
- Microsoft Excel
Accomplishments
- Technology Proficient - Developed knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Timeline
Caregiver
Home Instead Senior Care Home
12.2024 - Current
Administrative Assistant
Hyatt Place Athens
01.2024 - 04.2024
Customer Service Sales Representative Remote
Voice Nation
11.2021 - 08.2022
Compliance Generalist
Capitol Management Services
08.2021 - 12.2021
Physician Appointment Scheduler
Athens Neighborhood Healthn
08.2020 - 12.2024
Customer Service and Warehouse Associate
Hiring Dynamics
09.2015 - 10.2020
Lead Development Representative
Telenet Marketing Solutions
03.2015 - 07.2018
Customer Service Representative
Dial America
08.2014 - 11.2020
No Degree - Nursing
Trocaire College
No Degree - Business Administration
Erie Community College
High School Diploma -
Kensington High School
No Degree -
Herzing University
Certificate - Software Quality Assurance Engineer
Verizon IT Technical School
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