SIN'CHASITY STEWART

Accomplished, organized and extremely motivated professional with an outstanding experience in Client Serving Operations, Collection Operations, and Team Management. Coordinated with healthcare providers to ensure timely patient care, enhancing overall service quality and patient satisfaction at CCS Medical. Streamlined patient intake processes, reducing wait times and improving efficiency in appointment scheduling and follow-ups. Provided compassionate support to patients, addressing concerns with documents and their orders. Optimized patient care coordination, reducing response times and enhancing service quality, leading to improved patient outcomes and satisfaction rates. Implemented new intake processes, significantly cutting wait times and assisting patients with information on their account regarding their orders for better patient experience. Delivered empathetic patient support, effectively addressing concerns about documentation and orders, fostering trust and loyalty.

• Peloton, Plano, TX, Extended remarkable support to the members with membership-related issues., Questions/concerns regarding membership/account., Actively listening to members and identifying their needs and accordingly updated payment methods and account-related information., Proactively answered phone calls and written questions, concerns, and complaints regarding membership., Provided information on membership fees, policies, processes, benefits, products, and services., Recommended and cross-selling products and services to members and potential members., Investigated and resolved or escalated membership and payment issues.
• Harley-Davidson Financial Service, Plano, TX, Supervised assigned accounts for payment processing, negotiations, and payment arrangements., Successfully developed effective repayment plans., Proactively followed up with the clients on overdue accounts., Oversaw all monthly payments and refunds. Researched and implemented effective collection techniques., Performed all administrative duties related to ensuring office efficiency., Created monthly credit records. Ensured timely response to the client account queries in a timely and professional manner.
• SNI Companies, Dallas, TX, Maintaining a positive, empathetic, and professional attitude toward customers at all times., Responding promptly to customer inquiries ensuring timely payment processing., Communicated with customers through various channels., Acknowledged and resolved customer complaints.