Sinddy Mayers
Bloomfield,United States
Summary
Highly organized and detail-oriented Office Manager with extensive experience overseeing administrative operations. Proficient in managing office procedures, coordinating schedules, and optimizing workflow efficiency. Skilled in personnel management, including training, supervision, and fostering a positive work environment. Strong problem-solving abilities and a proven track record of streamlining processes to enhance productivity. Dedicated to maintaining professional standards while facilitating seamless office operations.
Overview
18
18
years of professional experience
Work History
Office Manager
The Eye Care Center of NJ
2023.07 - Current
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Clinical Manager
The Eye Care Center of NJ
2017.09 - 2023.01
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Ophthalmic Technician
The Eye Care Center of NJ
2006.08 - 2017.01
- Conduct comprehensive ophthalmological tests and procedures, assist ophthalmologists, provide pre and postoperative instructions, perform contact lens instruction, collaborate with colleagues, serve as a translator for Spanish-speaking patients, manage electronic prescriptions and pharmacy-related inquiries.
Education
American College of Medical Scribes
Bachelor's Degree in Psychology -
Montclair State University
01.2020
Skills
- Provide Great Customer Service
- Organizational Skills
- Office Administration Management: Proven ability to oversee front office operations, manage appointment scheduling, and ensure efficient workflow.
- Skilled in training and supervising staff, maintaining professional work ethics, and fostering a positive work environment.
- Communication: Excellent interpersonal skills with the ability to relate to patients from diverse backgrounds and cultures.
- Fluent in Spanish (reading and writing), facilitating effective communication with Spanish-speaking patients.
- Excellent multi-tasking ability
Contact Lens Department
- Coordinate patient tasks and material orders, ensuring timely delivery and availability of resources.
- Collaborate with colleagues to update patient records and documentation.
Supporting Providers
- Manage schedules and assist with system questions for new providers.
- Communicate with pharmaceutical representatives to stay updated on new products and developments.
Clinical Department
- Develop and implement office protocols to streamline patient care processes and improve efficiency.
- Conduct interviews and provide input on personnel hiring and training.
- Train technicians on various tasks and ensure compliance with HIPAA laws and regulations.
Surgical Department
- Coordinated patient Pre-op and Post op care; scheduled cataract surgeries, Glaucoma surgeries, and MLT/SLT/ALT lasers. Collaborated with PCP offices and hospitals to ensure medical clearances were done in a timely fashion.
Billing Department
- Manage insurance-related tasks, including claims processing, prior authorizations, and communication with insurance companies.
- Handle refund processing and financial reporting to ensure accurate accounting practices.
Overall Office Needs
- Coordinate facility maintenance and oversee inventory management, including ordering supplies and equipment as needed as well as communicate with building management and vendors to address facility-related needs promptly.
Front Office Responsibilities
- Oversee patient check-in/out procedures, insurance verification, and referrals.
- Manage appointment scheduling and communication between departments to ensure optimal patient flow.
- Troubleshoot technical issues and provide support for front desk staff.
- Create and maintain schedules for front office personnel.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
The Eye Care Center of NJ
2023.07 - Current
Clinical Manager
The Eye Care Center of NJ
2017.09 - 2023.01
Ophthalmic Technician
The Eye Care Center of NJ
2006.08 - 2017.01
American College of Medical Scribes
Bachelor's Degree in Psychology -
Montclair State University
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