Sindhu Bezawada
Project Coordinator Scrum Master Sharepoint-Administrator
Waterloo,ON
Summary
I am a an authentic, committed professional with an IT background of providing technical support in a fast-paced , service oriented organization. I innately work well under pressure and adapt to new challenges to best enhance my expertise and bring full-time , dedicated skills and the zeal to learn and grow in the future role I attain.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Programmer Analyst
Cognizant
08.2017 - 04.2021
- Experienced with SharePoint, Office 365, Alfresco, and other Document Management tools.
- Guided our technical team with ideas related to content migration and automation for the content management platform.
- Experienced with handling sharepoint technical issues and providing automated solutions for process improvement.
- Provided customer service through handling adhoc , bugs, issues using various ticketing systems and telephone support
- Collaborated and resolved technical requests with hosting, database, development teams distributed virtually.
- Worked with globally distributed teams , internal and external stakeholders, to understand their issues and provide 24/7 support.
- Reported to daily scrum meetings discussing roadblocks and provided innovative solutions adhering to the agile methodologies.
- Administered and validated various change requests as part of the fast-based agile environment.
- Resolved high priority issues under time-bound, dedicated telephone meetings to provide customer solutions.
Program Analyst Trainee
Cognizant
08.2016 - 08.2017
- Gained basic knowledge of HTML5, CSS3, Javascript, Photoshop, and further worked in an entry-level project to assist web design
- Gained experience of Microsoft office applications
- Trained on the company policies and standards to be adhered.
- Well- equipped with interpersonal and communication skills to succeed in a IT office environment.
Education
Postgraduate Diploma - Project Management
Conestoga College
05.2021 - 12.2021
Bachelor of Science - Electrical Engineering
Amrita Vishwa Vidyapeetam
Coimbatore, India 05.2012 - 05.2016
Skills
Agile
Technical Support
MS Office
Problem-Solving
Social communication skills
Fast-learner
Microsoft SQL
Project management
Kanban
Timeline
Postgraduate Diploma - Project Management
Conestoga College
05.2021 - 12.2021
Programmer Analyst
Cognizant
08.2017 - 04.2021
Program Analyst Trainee
Cognizant
08.2016 - 08.2017
Bachelor of Science - Electrical Engineering
Amrita Vishwa Vidyapeetam
05.2012 - 05.2016