SINDHU GANDAVARAPU

Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.

• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Negotiated contracts with vendors that led to cost savings while maintaining high level of service quality.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
• Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
• Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
• Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
• Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
• Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Developed project plans identifying key issues, approaches and performance metrics.
• Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Monitored project performance to identify areas of improvement and make adjustments.
• Negotiated and managed third-party contracts related to project deliverables.
• Successfully Planned and delivered set up of the designed & approved cloud infrastructure, including virtual networks, storage, and compute resources with Azure architecture for cloud migration projects
• Utilized MoSCoW prioritization techniques to develop a strategic roadmap and Program Increment (PI) goals aligned with
• Waterfall methodologies to ensure alignment with the product roadmap
• Actively engaged stakeholders at every level, from executives to operational teams, to ensure that their concerns and expectations were addressed
• Regular communication and feedback loops were established to ensure transparency and alignment throughout the change process within internal teams and as well as with Epic and external insurance provider team partners
• Implemented Azure Entra ID for SSO and MFA to enhance security and protect user identities during migration to Azure Cloud services, focusing on developing comprehensive security documentation to ensure smooth integration and adherence to best practices
• Simplified data integration by developing automated data import features and comprehensive user guides using Azure Wiki
• Integrated these functions with Azure DevOps teams for automated data import, streamlining release and deployment management processes
• Developed an internal SharePoint central hub by consolidated project data, artifacts & resources
• This significantly enhanced accessibility and reduced search times, thus overall product delivery improved by 20%
• Oversee IT teams focused on product& business support and development, managing Automation & manual QA test resources with a servant leadership approach
• Conducted appraisals, identified training needs, mentored team members, and managed recruiting/onboarding using company standards with Insperity
• Organized the engineering and optimization of API solutions for merging various CCDA documents, drastically improving data integration and management processes
• Engineered in creation of an Azure dashboard, with dynamic graphical representations to manage test execution metrics, CI/CD deployment schedules, resource groups, alert monitoring, and the performance of Azure services
• Successfully implemented strategic initiatives that significantly reduced per-document retrieval costs and time, translating into substantial cost savings and enhanced efficiency for the company
• Introduced advanced monitoring tools in Azure DevOps and techniques, enabling proactive performance management and maintenance, thereby ensuring continuous system optimization and reliability with Newman and Azure Test reporting structure
• Developed and integrated Power BI for dynamic reporting, providing stakeholders with real-time insights/data into API performance, cost-effectiveness, and management strategies aligning with product Roadmap giving vision and integrating with actual progress of development & Test execution process
• Led multiple projects to enhance service delivery by ensuring swift response to issues and improving overall system reliability which developed production alert systems using Postman API to promptly notify key production teams and stakeholders when critical systems and servers are down, ensuring quick action and improved service deliver Administered full-scale integration and cloud migration using Azure DevOps within product and IT teams, streamlining development cycles and enhancing project efficiency by adopting components such as Pipelines, Test Plans, Repos, and Boards.
• Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.

Led a large-scale migration program effort for a enterprise 50 Project to unlock lending economics

• Managed PTD budget with a strong sense of fiduciary responsibility, ensuring cost-effective resource allocation while maintaining quality and alignment with organizational goals
• Utilized TOGAF to create a well-defined IT architecture which aligned with the strategic business
• This involved developing architectures for both long-term innovation and short-term enhancements to maintain competitiveness in the financial services with reference to regulatory business requirements
• Utilized Mural &Figma UX design as real-time collaboration
• Implemented Vision 2020 methodology for balance transfer feature and by coordinated cross-functional teams, managed the project plan, and oversaw testing and launch, resulting approx Metric of 15% increase in new apps and a 20% reduction in customer churn
• Complied with WCAG standards, ensuring balance transfer feature is accessible to all users, including those with disabilities, thereby standards
• This enhanced the alternatives, sufficient color contrast, keyboard accessibility, clear error messages, and compatibility with assistive technologies, ensuring an inclusive and seamless user experience and performance, potentially proven statistic increase of organic traffic by up to 35%
• Prepared project and test plans for extensive and transposing timelines utilizing Jira& confluence with tracking Microsoft projects
• Leading the migration program effort across various application & Functional teams and on time delivery of the products, reports & build code delivery
• Prepared GANTT charts and detailing with presentations to stake holders and program directors on managing the project timeline, key milestones, and dependencies
• Led the change utilizing ADKAR model, adhering with business stakeholders and technology partners for the technology shift migrating core banking with legacy mainframe systems and financial processes which were difficult to scale and required significant coordination across departments
• Proven leader in improving scalability and reduced operational costs overall by 20% across business domain
• Developed comprehensive architectural flows for reporting, standalone systems, and Statement of No Objection (NOC) processes, translating them into actionable product solutions
• Navigated the pandemic situation with a remote work strategy, maintaining constant communication via Slack, email, and WebEx Teams meetings/calls
• This initiative reduced testing time from 10 minutes to under 30 seconds, significantly enhancing efficiency and aligning with project delivery goals
• Maintained regular communications and documentation in SharePoint, leveraging Agile methodologies to enhance product vision across various AMEX applications
• Utilized enrollment tools such as MARS UI, Mainframes, eAPPly, Gcap Arena, and Go2 Amex Enrollment Tool to streamline identification of account actions like finding SSOIDs, resetting passwords, and unlocking accounts
• This approach accelerated development life cycle, improved release testing efficiency, and supported TRAM team in defect identification and technology teams in debugging issues
• Developed MPT Test Evidence Documents for business management to support audit logging
• Monitored and reported on delivery progress to stakeholders and project managers, ensuring transparency and alignment with business objectives
• Created "How-to" video guides and documentation to facilitate immediate understanding and demonstration of project requirements .These resources received widespread praise for enhancing collaboration and communication with project managers and stakeholder
• Successfully managed risk and change MPT and Production Support of BT CAP Phase 2 Application
• Enabled business and production support teams to identify and troubleshoot issues for spot validations, aligning with the product vision
• Active engagement with stakeholders and identified Production users for beta validations, ensuring smooth transitions and minimized disruptions in pre and postproduction validations
• Created and continuously updated the project charter based on revised timelines and facilitated walkthrough of the final product roadmap also aligning with WSR & DSR Reports
• Utilized Smartsheet to streamline project scheduling and resource management, ensuring optimal allocation and utilization of resources across diverse multiple teams to meet strategic objectives and aligned with roadmap.
• Optimized performance by identifying and resolving system bottlenecks through thorough analysis and testing.
• Ensured compliance with industry standards and regulations throughout all phases of integration projects.
• Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.
• Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
• Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
• Drove innovation within the organization by researching and implementing new tools, technologies, and methodologies that optimized project delivery processes.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Supported and executed simultaneous delivery of various e-commerce and mobile projects.
• Communicated project plans and progress to key stakeholders and project contributors.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.

Led the Provider Engagement Coordination & delivery Program, integrating with provider workflows to enhance patient care

• Worked directly with providers to review coding, improve documentation, and identify gaps, resulting in improved accuracy and enhanced care delivery
• Implemented SAFe Agile methodology to manage and prioritize the product backlog, leading the Product and QA teams for complex MRR and PEC applications
• Directed dynamic queries and SSIS ETL for efficient product implementations
• Consolidated all project documentation using tools like Confluence and SharePoint to ensure smooth delivery and facilitate knowledge transfer across teams
• Utilized Jira to recreate production defects for thorough understanding and resolution and developed comprehensive end-to-end pre/post-fix validation documents using Microsoft Office Suite for future reference and backlog management
• Demonstrated expertise with product knowledge in enrollment, claims, billing, and reporting, ensuring secure handling of sensitive data throughout these processes along with Clinical Editing, Analytics, Digital Portals, Financials and Disbursement
• Spearheaded to ensure & align with delivery of project workflows for medical coders (MRR & PEC) in Medicare and commercial insurance, ensuring alignment with industry standards and enhancing accuracy and efficiency in coding practices has been outlined and aligned with roadmap plan & deliverables
• Imported and documented all validation checks with requirements and inbound data files, reviewed risk adjustment score of outbound files to CMS for Medicare
• Acted as a single POC bridge with real-time stakeholders, provides & PEC and Identified whitespace problems for user interface and layout accessibility designs and addressed way before development
• Coordinated internal/external stake holders and senior leadership in gathering requirements& dependencies of the stories and resolving by finding and replicating the test data required to test the processes
• Post-validated successful deployment of C# .NET code and SSIS Packages in BAMBOO and reported to outline any issues observed to senior leadership with metrics
• Obtained and documented by project teams on prepared complex and dynamic data SQL queries to for backend validation and verified with UI application
• Oversaw the development of automation framework module with reusable utility functions, assertions, and capabilities for loading static and dynamic data
• Documented Selenium Automation project setup, providing process guidelines and best practices to the automation team
• Explained product vision and identified the best candidates for QA automation, significantly reducing manual effort
• Prepared automation locator strategy documentation with detailed examples for new automation engineers, ensuring consistency and mitigating risks associated with test automation errors
• Developed referential business process flow with multiple approval level actors for Member demographic and Medical
• Conducted regular reviews of code and integration processes, leveraging tools like Jenkins and SonarQube to ensure code quality and security with given product requirements aligned
• Oversee use of SQL Server Integration Services (SSIS) and Oracle SQL Developer for data integration, ensuring data accuracy and consistency using Maven, Jira, Tableau reporting
• Acted as liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction by 30 % on survey.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
• Created and enforced detailed organization processes to increase quality and service standards.

• Leveraged Monte Carlo Method simulations focusing on key areas such as account management, client reporting, and online services, ensuring a seamless transition across multiple platforms, ensured that these critical functions were integrated smoothly, improving service delivery, operational efficiency, and enhancing the client experience
• Performed flat file ingestion and validations on the inbound flat files before consuming the data in those files by 85% speed performance
• Experience in performing transformation logic validation which involved reviewing file data ingestion design document and corresponding code to come up with test cases
• Developed complex data driven approach to compare spread sheet data and backend data collaborating with SWP line of business partners on the data flows and dependencies
• Facilitated Agile ceremonies and provided clear, actionable status updates to project management, ensuring transparency and continuous alignment with the SDLC
• Directed data analysis initiatives, acting as a Data Analyst to examine existing customer and recipient information across various account types, portfolios, assets, events, trades, and transactions, ensuring data-driven insights informed strategic project decisions
• Oversaw flat file ingestion testing and validations, utilizing VBScript and Oracle SQL Server to ensure data accuracy and integrity, facilitating smooth data consumption
• Strategically implemented continuous integration practices by configuring Maven POM file scripts in Jenkins, enabling efficient daily builds and comprehensive test reporting
• Utilized Jira and Version one to manage Agile sprints, effectively prioritizing and tracking project tasks to maintain progress and achieve project milestones
• Developed and implemented a risk charter to guide the verification and validation of batch files generated through ad hoc and scheduled jobs, ensuring data accuracy and integrity at each stage while proactively identifying and mitigating potential risks to deliverables
• Optimized resource allocation by analyzing operational data and adjusting staffing levels according to demand fluctuations.
• Implemented cost-saving measures through diligent budget oversight and negotiation of contracts with third-party vendors.
• Ensured compliance with safety regulations, conducting regular inspections of vehicles and equipment for optimal performance.
• Managed vendor relationships, negotiating contracts to secure favorable terms that positively impacted the bottom line.
• Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
• Fostered a collaborative work environment by promoting open communication channels within the delivery team.
• Coordinated cross-functional initiatives with other departments to improve overall business operations and customer satisfaction.

• Prepared UAT Test Strategy document for the UPS client, reviewed for feedback and submitted UAT plan to UPS client
• Developed complete smoke test classes using TestNG and has been used in daily activity
• Worked in UPS client site for UAT demo, AX/UX/Targeting Test Planning, Test case reviews, Pre-integration User acceptance test and training for the stakeholders and business partners with 90% stake holder satisfaction by survey
• Maintained process improvements to further enhance productivity of deliveries.
• Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
• Contributed to process improvement initiatives aimed at enhancing overall efficiency in the organization's supply chain
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Coordinated closely with sales representatives to ensure seamless handovers of customer orders, enhancing overall client experience.
• Managed high-value accounts by providing personalized support throughout the entire ordering process from placement through final shipment completion.
• Implemented cost-saving measures through diligent budget oversight and negotiation of contracts with third-party vendors.
• Developed a comprehensive understanding of clients'' business needs and challenges, allowing for tailored solutions that improved customer loyalty and long-term satisfaction.
• Ensured compliance with safety regulations, conducting regular inspections of vehicles and equipment for optimal performance.

• MOCA Migration allowing customer to utilize REST API services and still able to use their own 360 UI pages and developing Standalone API to makes migrations and key capabilities Agile with SSO
• As Delivery Lead, took responsibility for successful migration of HSBC Branded Book card accounts and associated customer online credentials to Capital One SSO
• Ensured seamless integration and transition, upholding high standards of service delivery and security throughout process
• Led implementation of MOCA (Mobile Change Approvals), critical component of change management process, facilitating approval or denial of change orders via mobile devices
• Managed integration and deployment of MOCA to streamline change order processes, ensuring alignment with Scope of Work changes agreed upon by owners, contractors, and architects and Automated API services through SOAP UI PRO
• Ensured critical integrity of test accounts, proactively identifying and mitigating risks to ensure smooth and reliable migration process
• Validated integration deliverables for OLBR migration UI site for cross-browser and cross-mobile compatibility of Ajax, CSS and JavaScript
• Thoroughly tested and demonstrated expertise in DSD (Data Security & Disclosure) functionalities, including session management, password recovery, and change password questions, ensuring robust security and user accessibility
• Prepared and executed System and Integration use cases, ensuring thorough testing and validation of system functionalities and integration points to support quality assurance and project delivery
• Provided technical assurance by modifying and executing SQL queries to address data issues, utilizing Oracle SQL
• Customized and enhanced test scripts defining various Check points, Synchronization points, Input value, Output value
• Conducted functional and regression testing using HP UFT (Unified Functional Testing) to ensure comprehensive validation and reliability of software applications
• Managed process in running SiteScope monitor(s) to validate resolution

• Developed Global Indexes components using Servlets
• Worked on Graphical User Interface (GUI) using JSP & Java Script
• Involved in generating the dynamic Reports using JSP
• Developed markup pages using HTML, CSS, and JS
• ENRVIRONMENT: Java 2.0, J2EE, Weblogic6.0, JSP, HTML, JavaScript, Oracle 9i, Eclipse.