SINDHUJA NAMASIVAYAM
Deputy General Manager - SHIPPING & LOGISTICS
Dallas
Summary
Senior Operations Manager with 14+ years of experience in global shipping lines and freight forwarding, including CMA CGM and MSC. Extensive expertise in sea & air freight operations, containerized cargo, port operations, customs coordination, and supply chain optimization within the Dubai/UAE market. Proven leader with strong commercial acumen, operational excellence, and stakeholder management skills across multinational environments.
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Operations Manager
Rammar shipping services LLC
2017.01 - Current
- Lead end-to-end air & sea freight operations (FCL/LCL, multimodal) ensuring cost-effective and timely delivery.
- Manage carrier relationships with CMA CGM, MSC, Maersk, and major airlines.
- Negotiate freight rates and contracts, achieving 15–20% cost savings.
- Ensure compliance with UAE customs regulations, Incoterms, and trade laws.
- Oversee operations, documentation, and customer service teams.
- HYBRID
SENIOR PRICING & CUSTOMER SERVICE EXECUTIVE
CMA CGM (INDIA) PVT LTD
2015.01 - 2017.01
- Intensive Competition, Market analysis and assisted to identify appropriate business opportunities
- Generating various reports and volume forecasting
- Maintaining Ocean Freight Tariffs and Quotation in accordance with Company’s and Principal’s guidelines / parameters, filing Customer wise Ocean Freight with Online System Software.
- Handled key corporate accounts across Middle East and global trade lanes.
Export Customer Service & Sales Coordinator (Senior Executive)
MEDITERRANEAN SHIPPING COMPANY (INDIA) PVT LTD
2014.04 - 2015.06
- Develop new business and service existing clients.
- Rate sheet preparation.
- Maintaining Ocean Freight Tariffs and Quotation in accordance with Company’s and Principal’s guidelines / parameters, filing Customer wise Ocean Freight with Online System Software.
- Procuring business from new shippers / exporters / forwarders / logistics companies and consignee. Key clients include: Panalpina World Transport, DHL Danzas, Kuehne + Nagel, Damco, RAK Logistics, RAK Ceramics etc.
- Coordinating with worldwide MSC agents and organizing shipments.
Export Customer Service & Sales Coordinator (Senior Executive)
MEDITERRANEAN SHIPPING COMPANY (U.A.E) L.L.C
2011.08 - 2014.04
- Develop new business and service existing clients.
- Rate sheet preparation.
- Maintaining Ocean Freight Tariffs and Quotation in accordance with Company’s and Principal’s guidelines / parameters, filing Customer wise Ocean Freight with Online System Software.
- Procuring business from new shippers / exporters / forwarders / logistics companies and consignee. Key clients include: Panalpina World Transport, DHL Danzas, Kuehne + Nagel, Damco, RAK Logistics, RAK Ceramics etc.
- Coordinating with worldwide MSC agents and organizing shipments.
Education
M.B.A - Shipping and Logistics Management
AMET UNIVERSITY
05.2011
B.E - Electronics & Communication
Anna University, S.A.Engineering College
Chennai05.2009
Skills
Shipping Line Operations Air & Sea Freight Forwarding Import & Export
Port & Vessel Operations Customs & Trade Compliance Vendor & Carrier Management
Cost Control & Rate Negotiation SOPs & KPI Management Team Leadership
Customer & Key Account Management Supply Chain Optimization
Shipping Line Systems (CMA CGM / MSC) Freight Forwarding ERP / TMS
MS Excel & Office Suite
Accomplishments
- Managed high-volume shipping and freight operations across regional and international trade lanes.
- Improved operational efficiency through process standardization and KPI tracking.
- Maintained strong long-term relationships with global carriers and multinational clients.
Timeline
Senior Operations Manager
Rammar shipping services LLC
2017.01 - Current
SENIOR PRICING & CUSTOMER SERVICE EXECUTIVE
CMA CGM (INDIA) PVT LTD
2015.01 - 2017.01
Export Customer Service & Sales Coordinator (Senior Executive)
MEDITERRANEAN SHIPPING COMPANY (INDIA) PVT LTD
2014.04 - 2015.06
Export Customer Service & Sales Coordinator (Senior Executive)
MEDITERRANEAN SHIPPING COMPANY (U.A.E) L.L.C
2011.08 - 2014.04
B.E - Electronics & Communication
Anna University, S.A.Engineering College
M.B.A - Shipping and Logistics Management
AMET UNIVERSITY