Sindi Edelstein
San Diego,California
Summary
Dynamic professional with extensive experience in membership retention and budget management at the San Diego Padres. Proven track record of exceeding revenue goals and implementing best practices in membership services. Strong leadership and communication skills drive successful team performance and enhance customer satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Recruiter
Aya Healthcare
San Diego, CA
11.2021 - Current
- Negotiated salaries and other employment terms with successful applicants.
- Updated and maintained candidate records in the recruitment database.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Sourced and screened potential candidates for open positions.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
Sr. Director, Membership Services
San Diego Padres Baseball Club
San Diego, CA
01.2012 - 06.2021
- Responsible for the development and execution of a retention campaign for over 7,000 members.
- Exceeded budget goals with over $40 million in yearly revenue.
- Created a touchpoint system for 17 employees to identify high-risk non-renewals. This monthly system helps representatives know who to contact and how often, which became a best practice for MLB.
- Developed and executed 15+ member events each calendar year. These events included the Golf Tournament, Campout on the Field, Swing for Your Seats, Batting Practice, Member Party, VIP Trip to Napa, San Francisco, and Spring Training. 50 to 1,000 members were included in select events.
- Created and maintained a yearly departmental budget and business plan.
Manager, Premium Services
Hornets Sports and Entertainment (NBA)
Charlotte, NC
03.2006 - 01.2012
- Retain and service premium-level season ticket holders. Representing $25 million in yearly revenue.
- Managed a team of three account managers.
- I wrote and implemented a yearly business plan.
- Developed a touchpoint campaign that was considered an NBA best practice.
- Renewed 3- to 5-year contracted courtside and suite accounts.
- Created and executed exclusive Premium Seat Holder events, including the Michael Jordan Fantasy Camp, Hornets Golf Invitational, End of Season Bash, and VIP trips to away games.
- Prior to being promoted to Manager of Premium Services, I held the roles of Senior Premium Services Representative, Premium Services Representative, and Fan Relations Representative with the team.
Education
Bachelor of Science - Sports Management
Ohio University
Athens, OH05-2005
Skills
- Membership retention
- Budget management
- Event management
- Data analysis
- Team leadership
- Customer service
- Communication skills
- Problem solving
- Project management
Timeline
Recruiter
Aya Healthcare
11.2021 - Current
Sr. Director, Membership Services
San Diego Padres Baseball Club
01.2012 - 06.2021
Manager, Premium Services
Hornets Sports and Entertainment (NBA)
03.2006 - 01.2012
Bachelor of Science - Sports Management
Ohio University
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