Sindi Parker
Barre
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of Vermont, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction and driving team performance through effective communication and relationship building. Adept at managing complex projects and implementing innovative solutions to optimize operations and achieve organizational goals.
Overview
36
36
years of professional experience
Work History
Agent Account Manager
Vermont Blue Advantage
08.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions
- Assisted agents in navigating the NationsBenefits CRM system process, ensuring timely resolution of issues and optimal outcomes
- Provided education and support to all agents/agencies on the CRM system
- Worked monthly reports
- Assisted agents/agencies in the onboarding process
- Researched and resolved commission questions for all agents/agecies.
Sales Supervisor
Blue Cross Blue Shield of Vermont
10.1998 - 08.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Provided support and resolution for all small group and individual members on the Qualified Health Plans
- Provided support and resolution on all Medicare supplemental plans and Medicare Advantage Plans
- Represented the department on all projects to enhance the service provided to members
- Maintained appropriate VT state licensing requirements for both the state level and Medicare
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
Director of Enrollment Management
Blue Cross and Blue Sheild of Vermont
10.1989 - 06.1998
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Optimized inventory management to minimize costs and ensure product availability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Spaulding High School
Barre, VTNo Degree -
Vermont State Producers License
Montpelier VTSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Ensuring customer satisfaction
- Service support
- Flexible schedule
- Persuasive speaking
Timeline
Agent Account Manager
Vermont Blue Advantage
08.2022 - Current
Sales Supervisor
Blue Cross Blue Shield of Vermont
10.1998 - 08.2022
Director of Enrollment Management
Blue Cross and Blue Sheild of Vermont
10.1989 - 06.1998
High School Diploma -
Spaulding High School
No Degree -
Vermont State Producers License
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