Sindia Herrera

Duncanville,TX

Summary

Customer-focused Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.

Overview

years of professional experience

2025

years of post-secondary education

Certification

Work History

Online Personal Shopper

Walmart

Dallas, TX

08.2023 - Current

Assisted customers in selecting products based on preferences and needs.
Communicated with team members to coordinate product availability and delivery.
Resolved customer inquiries regarding products and order status efficiently.
Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Greeted customers and provided excellent customer service.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Education

Science

Mountain View College

Dallas, Texas, TX

08.2021 - 02.2026

UME Preparatory Academy

Dallas, TX

Skills

Bilingual: I am fluent in both English and Spanish, which helps me communicate with and comfort Spanish-speaking donor
Blood Drawing: Trained in different techniques including straight needle and butterfly needle while focusing on donor comfort
Vein Selection: Clear understanding of how to find the right veins in the antecubital fossa (Median Cubital, Cephalic, and Basilic)
Finger-sticks: Skilled in finger-stick collection, which is essential for checking hemoglobin levels
Lab Accuracy: I follow the Order of Draw and the required tube inversions to prevent samples from clotting or ruining
Safety & Sterility: Skilled in preparing the site and keeping a sterile environment for donor safety

Detail Oriented: Committed to accurately identifying donors and labeling all blood collections correctly
OSHA Standards: Great grasp of OSHA Blood-borne Pathogens Standards and universal precautions
Waste Disposal: Ensuring proper handling and disposal of needles and contaminated materials
Donor Reactions: Thorough knowledge of what to do if a donor faints (syncope) and how to prevent or treat a hematoma
Communication: Skilled at calming anxious donors and explaining procedures to them in a clear way
Documentation: Very attentive to detail when logging collection data and paperwork

Certification

Certified Phlebotomy Technician, National Healthcare Certification Organization, N26100448, 01/17/26, 01/17/28

Languages

Spanish

Native/ Bilingual

English