Sindia Portillo
Summary
To obtain a customer service, collections, or administrative position working in a professional office environment that will enable me to use my impeccable organizational and wonderful customer service skills. Looking for an opportunity for growth and advancement as well as to contribute towards the achievement of the mission and values of the company.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Home Evolution Remodeling
04.2021 - 01.2025
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed personal scheduling for company owner, balancing complex calendars to ensure optimal use of time.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved cash flow management by accurately documenting incoming payments from clients and outgoing payments to vendors or subcontractors.
- Fostered a positive work atmosphere by assisting in the organization of team-building events.
Collections Specialist
IDA (Independent Dealers Advantage)
12.2019 - 04.2021
- Utilized evolutions collections software.
- Upsell insurance offered in house.
- Processed credit card payments and applied to customer balances.
- Negotiated to collect balance in full.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or repossession proceedings if necessary.
- Developed personalized payment arrangements for customers facing financial hardships, maintaining customer loyalty.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts through references provided.
- Exceeded or met monthly targets consistently
Administrative/Personal Assistant to the Owner
Zoe Auto Body
10.2018 - 11.2019
- Maintained a clean reception and lounge area
- Managed the front counter, including answering the phone and opening and closing the shop
- Provided an elevated customer experience to generate a loyal clientele
- Opened and properly distributed incoming mail
- Performed clerical duties such as filing, photocopying, and faxing
- Became I-Car certified in Identification, estimating systems and terminology
- Created estimates for necessary damage repairs using Web-Est estimating system
- Filed paperwork and organized computer-based information
- Ordered car parts
- Transported vehicles to and from the shop
- Paid all bills for the shop and owners personal bills in a timely manner
- Kept inventory of cars that came in and out
- Handled cash and credit card transactions
Collections Specialist
Ok Finance
04.2015 - 09.2018
- Collected payments on all past due and current accounts
- Informed clients of overdue accounts and amount currently owed
- Listened to the customer's story and determine if debt can be collected
- Updated account status and documented conversations
- Set up repayment plans to bring/keep account current
- Recorded new commitment to repay debt
- Initiated repossession proceedings
- Printed reports for management
- Met or exceeded the goal of collecting $5,000 a day in payments
Collections Specialist
Empire Solutions Group
02.2012 - 04.2015
- Followed federal and state laws that govern debt collection
- Operated on a compliant and friendly approach to collecting past due accounts
- Made outbound telephone calls to contact debtors regarding delinquent accounts and negotiate settlement options
- Took inbound telephone calls from debtors regarding delinquent accounts and negotiate settlement options
- Worked with debtors to start some sort of payment plan, or outright repayment in full
- Meet or exceed monthly collection goals
- Update account status and document conversations
- Use skip tracing sites such as TLO, Spoke, Pipl Etc
Education
High School Diploma -
Cross Keys High School
Brookhaven, GA05.2009
Skills
- Spanish
- Customer service
- Data entry
- Office administration
- Time management
- Microsoft outlook
- Clerical support
- Scheduling and calendar management
- Collections
- QuickBooks Evolution Collect
- I-Car Estimating Certified
- Communication
- Active Listening
- Conflict Resolution
- Teamwork
- Self-motivated
- Cash Handling
- Payment Processing
- Time Management
- Data Entry
- Clerical Skills
- Negotiation
- Attention to Detail
- Organizational Skills
- Relationship Building
Timeline
Administrative Assistant
Home Evolution Remodeling
04.2021 - 01.2025
Collections Specialist
IDA (Independent Dealers Advantage)
12.2019 - 04.2021
Administrative/Personal Assistant to the Owner
Zoe Auto Body
10.2018 - 11.2019
Collections Specialist
Ok Finance
04.2015 - 09.2018
Collections Specialist
Empire Solutions Group
02.2012 - 04.2015
High School Diploma -
Cross Keys High School
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