Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
References
Timeline
Generic

SINDIA SCHIRO

San Antonio,Texas

Summary

A results-driven and detail-oriented Claims and Finance Specialist with over 10 years of diverse experience across claims management, financial reconciliation, customer service, insurance, and team leadership. Adept at identifying and resolving complex issues with a proactive approach, consistently exceeding performance goals. Proven ability to manage multiple responsibilities, enhance operational efficiency, and build strong client and vendor relationships. Expertise includes claims handling, skip tracing, repossession processes, and insurance auto auction software. Strong background in leadership, process improvement, and business development. Licensed insurance agent and notary with a track record of increasing business revenue and customer retention.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Claims Specialist

Automotive Promotion Consultants
10.2022 - Current
  • Spearheaded the claims division, increasing claim collection rates by 123% by revising and streamlining claims management processes, resulting in faster resolutions and improved customer satisfaction
  • Conducted detailed skip tracing to locate and recover assets, effectively collaborating with insurance companies to resolve outstanding claims, and utilizing industry-specific software
  • Managed repossession affidavits, contracts, and the logistics for vehicle inspections by insurance companies to expedite claims
  • Regularly reviewed police reports, crash data, and vehicle condition reports to support claim validity and resolve discrepancies
  • Built and managed vendor relationships for vehicle repairs, set up invoicing procedures, and ensured timely payments from involved parties
  • Promoted within 3 months to oversee the claims division, creating new operational procedures, training staff, and increasing department efficiency

Insurance Agent

Texas Associates
10.2022 - Current
  • Successfully increased the company's insurance policy portfolio by over 200% through targeted marketing, relationship-building, and excellent customer service
  • Assisted clients in selecting insurance coverage that aligned with their needs, processed insurance packets, and ensured compliance with regulatory requirements
  • Managed customer resolutions, including policy cancellations, premium payments, and claim follow-ups
  • Developed and maintained business relationships with clients and vendors, resulting in improved customer loyalty and retention
  • Provided 24/7 availability to handle urgent customer inquiries and resolve issues promptly, ensuring high customer satisfaction

General Manager

TitleMax
San Antonio, TX
06.2020 - 10.2022
  • Oversaw day-to-day operations, driving store performance by achieving consistent monthly goals in collections, customer service, and financial reconciliation
  • Led a team of 10-15 employees, providing training, performance management, and scheduling to ensure optimal team productivity
  • Designed and implemented effective strategies for customer retention, increasing customer retention rates by 63% through proactive communication and problem-solving
  • Managed vendor relationships and handled repossession processes using legal and software tools to coordinate with tax offices and DMV for lien placement on vehicles
  • Developed and maintained store budgets, tracked key performance indicators (KPIs), and reported monthly results to the district director
  • Ensured compliance with local, state, and federal regulations, conducting audits and providing continuous training to the team

Assistant Store Manager

TitleMax
Houston & San Antonio, TX
07.2013 - 06.2020
  • Promoted to Assistant Store Manager within 3 months due to exemplary performance, and later promoted to Store Manager in 2 months
  • Managed collections processes, brought delinquent accounts current, and resolved collection issues through personalized customer service and negotiation
  • Handled opening and closing store operations, including inventory management, cash reconciliation, and overseeing employee duties
  • Established and maintained relationships with customers to identify their needs, providing tailored solutions that improved service delivery and business results
  • Played a key role in marketing initiatives, vendor negotiations, and store operations that contributed to store performance and growth

Bar Manager

Chula's Sports Bar
Houston, TX
09.2014 - 07.2018
  • Promoted from Hostess to Bar Manager within 6 months, successfully managing a high-volume, fast-paced environment with 10-15 team members
  • Supervised bar operations, including inventory, staff scheduling, and daily opening and closing duties
  • Oversaw staff compliance with food safety standards and TABC regulations, ensuring proper documentation for certifications
  • Managed customer service issues and provided a high level of attention to guest satisfaction, improving service quality and efficiency
  • Led marketing efforts to recruit new staff through social media and community outreach, while managing customer relations to enhance the overall experience

Team Leader

Starpak Warehouse
Houston, TX
07.2013 - 09.2014
  • Promoted from Team Member to Team Leader in less than 2 months, leading a team of 5 employees in a logistics and warehouse environment
  • Coordinated pallet pickups, shipping logistics, and inventory reconciliation, ensuring the timely and accurate movement of goods
  • Monitored equipment use and safety protocols, ensuring compliance with safety standards
  • Managed waste disposal and production analytics to maintain warehouse operations in peak condition

Assistant Store Manager / Cashier

Kirkland's Home Decor
Houston, TX
02.2012 - 07.2013
  • Promoted from Cashier to Assistant Store Manager due to superior customer service and operational management
  • Managed store opening and closing operations, including inventory checks, product presentation, and scheduling
  • Increased customer engagement by enrolling customers in the store's rewards program, contributing to customer loyalty and positive feedback
  • Supported logistics for product pickups and drop-offs, ensuring smooth store operations and excellent customer experiences

Education

High School Diploma -

Spring Woods High School
01.2013

Skills

  • Claims Handling & Resolution
  • Financial Reconciliation & Collections
  • Customer Retention & Relationship Building
  • Skip Tracing & Fraud Prevention
  • Insurance Processes & Repossession Management
  • Vendor Management & Contract Negotiation
  • Team Leadership & Staff Development
  • Legal Documentation & Compliance
  • Conflict Resolution & De-escalation
  • Process Improvement & Efficiency Optimization
  • Business Development & Marketing

Certification

  • Licensed Insurance Agent
  • Notary Public
  • TABC Certified
  • High Potential Program for Fast-Track Management Development

Awards

  • Employee of the Year, Automotive Promotion Consultants, 2024
  • Employee of the Month (Three Consecutive Months), TitleMax
  • Best Store in the Region, TitleMax, Four Months
  • Best Store in the District, TitleMax, Two Months

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Claims Specialist

Automotive Promotion Consultants
10.2022 - Current

Insurance Agent

Texas Associates
10.2022 - Current

General Manager

TitleMax
06.2020 - 10.2022

Bar Manager

Chula's Sports Bar
09.2014 - 07.2018

Assistant Store Manager

TitleMax
07.2013 - 06.2020

Team Leader

Starpak Warehouse
07.2013 - 09.2014

Assistant Store Manager / Cashier

Kirkland's Home Decor
02.2012 - 07.2013

High School Diploma -

Spring Woods High School

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SINDIA SCHIRO