Sindialy Rivera
Chelsea,MA
Summary
Accomplished Restaurant Manager and Assistant Manager with a proven track record at Pollo Campero and Stop & Compare Supermarket. Excelled in team management and inventory control, enhancing customer engagement and operational efficiency. Demonstrated expertise in staff leadership and financial accuracy, achieving significant improvements in service quality and inventory management.
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Pollo Campero
06.2021 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant Manager
Stop & Compare Supermarket
10.2012 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
DR MARIA CADILLA
PUERTO RICO05-1997
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Pollo Campero
06.2021 - 11.2024
Assistant Manager
Stop & Compare Supermarket
10.2012 - 03.2021
High School Diploma -
DR MARIA CADILLA
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