Sindrishka Perez-Studenski
Summary
Results-oriented B2B and customer service executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success. Strong focus on customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner- Consultant
MASI GROUP, LLC
09.2017 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Directed a sales team implementing strategic sales plan for the expansion of the company's customer base while maintaining the brand's strong presence with adaptations in marketing.
- Trained sales staff on both retail and the wholesale sales and merchandising requirements.
- Expand brand loyalty and increasing repeat customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Reduced operational costs through strategic cost management initiatives.
- Represented organization at industry conferences and events.
Business Developer/ Account Executive
COLORS X, LLC
09.2018 - 08.2023
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Discussed issues with team members to provide resolution and apply best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved growth in sales and new business leads introducing the brand in the US territory as a sales representative in B2B markets.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established international brand exposure.
- Designed customized solutions for proposals to potential customers.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Business Developer/ Account Executive
KUMIKO SKINCARE, LLC
09.2020 - 04.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- In charge of balancing payroll and expenses (QuickBooks and Zoho ONE)
- Oversight of inventory and quality control of the brand, with owners.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Supplier's negotiations and purchasing materials
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Managed online orders and shipments, including logistics.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
Owner Partner
Biosafety Solutions, LLC
10.2019 - 03.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Marketing assistances strategies to increase brand awareness and attract new customers.
- Bookkeeping (Software: Jobber platform)
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Manager
Worlds Best Brands, LLC
10.2015 - 12.2018
- Achieved growth in sales and new business leads, both nationally and internationally as a sales representative in wholesale
- Closed negotiations with large US retailers and expanded brand loyalty
- Directed a sales team implementing strategic sales plan for the expansion of the company's sales customer base while maintaining the brand's strong presence
- Trained sales staff on both retail and the wholesale sales and merchandising requirements
- Assisted Trade Shows, both nationally and internationally.
Operation Manager
Worlds Best Brands, LLC
07.2014 - 12.2018
- Established a strong negotiating ability by creating a relationships with suppliers focusing on the company's budget
- Oversight of inventory, purchasing and supplies for the team while maintaining expenses under-budget
- Bringing operating expenses at a record low in the life of the company.
Owner-Sales and Catering
my treat desserts
08.2011 - 08.2015
- Established relationships with restaurants making weekly deliveries and sales.
- Budgeting purchasing and sales.
- Managed inventory and schedule for deliveries.
- Accounting and budgeting.
Operations Manager
Swim Swim, LLC
06.2013 - 06.2014
- Oversight of inventory and quality control of the brand, with owners.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- In charge of balancing payroll and expenses (QuickBooks).
- Managed B2C and B2B logistics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed comprehensive scopes of work and project plans to guide web development initiatives.
Education
Bachelor of Science in Psychology - Psychology
Nova Southeastern University
05.2011
American Heritage School
06.2006
Skills
- Strong negotiations skills
- Sales Development
- Decision Making
- Adaptability
- Innovation Management
- Team Leadership
- Client Relationship Management
- Complaint Resolution
- Cross-functional Collaboration
- Strategic Prospecting
- Financial Recordkeeping
- Invoice Processing
- Real-world problem solving
- Accounts Payable/ Receivable
- Payment Processor and vendor management
- CRM Proficiency (Zoho One, Salesforce, Hubspot, Zoominfo, HubSpot, Monday, Jobber)
- MS Office (Word, Excel, PowerPoint, Outlook, Teams) and LinkedIn
- Shopify Platform Management (B2B and B2C)
- Enjoy learning and working under pressure in a fast paced environment
- Accounting and Bookkeeping (Quickbooks and ADP)
Training
Diamond Essential Certification, Gemological Institute, 01/01/15
Hobbies
Baking and cooking
Coaching our kids sports
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Gemological Institute of America-New York (Online)
GIA Diamond Certification - 2015
Timeline
Business Developer/ Account Executive
KUMIKO SKINCARE, LLC
09.2020 - 04.2023
Owner Partner
Biosafety Solutions, LLC
10.2019 - 03.2023
Business Developer/ Account Executive
COLORS X, LLC
09.2018 - 08.2023
Owner- Consultant
MASI GROUP, LLC
09.2017 - Current
Sales Manager
Worlds Best Brands, LLC
10.2015 - 12.2018
Operation Manager
Worlds Best Brands, LLC
07.2014 - 12.2018
Operations Manager
Swim Swim, LLC
06.2013 - 06.2014
Owner-Sales and Catering
my treat desserts
08.2011 - 08.2015
Bachelor of Science in Psychology - Psychology
Nova Southeastern University
American Heritage School
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