Sindu Killamsetty

Amazon Payments Organization (Retail Business)

• Participated in the operations of the COCO-LOCO and COCO-ARCO teams under Amazon Payments.
• The COCO-LOCO team focused on cashback offers, promo financing, and Prime Day optimizations.
• The COCO-ARCO team owned services supporting customer acquisition for Amazon Co-Branded Credit Cards (CBCC) in the U.S. marketplace.

COCO-LOCO Contributions

• Collaborated on a project offering cashback to cardholders for varied purchase categories based on business needs.
• Spearheaded resource planning for scaling and descaling during Prime Day 2022 to ensure efficient service management.

Frontend Development & UI/UX Enhancements

• Led the UI development for Amazon Visa Co-Branded Credit Cards, including Pre-Qualification and Application pages, using React and Recoil to improve user experience and reduce latency.
• Contributed to a central UI library for Amazon Payment products used across multiple regions (U.S., Canada, Brazil, Japan).
• Migrated legacy JSP-based application pages to React, improving performance and scalability.
• Developed new marketing banners and landing pages for CBCC promotions, increasing user engagement.
• Collaborated with marketing and design teams to enhance credit card application workflows.
• Migrated from React Router to Next.js for optimized routing and performance improvements.

Key Projects and Contributions

• Instrumental in revitalizing the Co-Branded Credit Card Program during Summer 2023 through introduction of a new value proposition, product names, card designs, and incentive offers.
• Designed and implemented a Prequalification Application, allowing Amazon customers to check credit card eligibility with minimal personal information.
• Led a project to transition the credit card application frontend from JavaScript to React, enhancing UI performance, navigation, and adaptability for future updates.
• Collaborated with Chase (Amazon's banking partner) on significant design decisions for the Co-Branded Credit Card Application revamp.

Operational Excellence and On-Call Support

• Managed scaling operations for Prime Day 2023 traffic, planning and documenting resource scaling (DBs, servers) to handle high demand.
• Participated in on-call rotations by addressing high-priority tickets and troubleshooting production issues.
• Scheduled and executed service deployments during off-hours, streamlining deployment procedures.

Knowledge Sharing and Documentation

• Developed a modern team wiki utilizing internal Amazon UI libraries to enhance accessibility.
• Authored comprehensive wiki guides for marketing banners, credit card application workflows, on-call procedures, and standard operating procedures for improved efficiency.
• Conducted knowledge transfer sessions, and uploaded internal training videos to enhance team onboarding.

Cross-Functional Collaboration

• Collaborated with external Chase teams for the smooth integration of co-branded credit card services.
• Collaborated with marketing and business teams to design effective promotional banners for Amazon.com.
• Engaged with Data Engineering teams for backend integration and performance enhancements.

Live Launches and Deployment Coordination

• Led planning, coordination, and execution of several live service launches, working with cross-functional teams.
• Drafted comprehensive launch roadmaps evaluated by diverse stakeholders, guaranteeing seamless deployment.

• Interned in Retail organization for the Amazon Payments Products team
• Contributed to the COCO-LOCO team’s project to migrate batch jobs from MAWS (legacy AWS) to NAWS (modern AWS stack), enhancing customer value for CBCC cardholders through Promo Financing, Cashback offers (5%/3%), and quarterly promotions (e.g., Zappos 5%)
• Developed a reusable, cost-effective migration framework using TypeScript and AWS CDK to deploy batch jobs to Native AWS services such as EC2 and Lambda, improving job isolation and scalability
• Designed, implemented, and deployed a proof-of-concept (POC) for batch job migration with minimal code changes while leveraging NAWS advantages
• Collaborated closely with a mentor and cross-functional teams, including Data Engineering, ensuring smooth project execution while building strong relationships and resolving conflicts through effective communication
• Designed a scalable, reusable, and cost-effective solution addressing existing pain points by evaluating Native AWS services and HEX AWS
• Worked independently and within the team to deliver high-quality software by following best practices, conducting efficient code reviews, and improving development processes with streamlined testing strategies
• Focused on operational excellence by identifying issues, proposing solutions, and improving team workflows
• Documented steps for testing code changes outside pipelines, enabling fast incremental development and testing
• Retail organization for the Amazon Payments Products team

• Developed Java web applications for configuring and managing customers' network gateways
• Designed, implemented, and tested features through full development cycles
• Enhanced UI using HTML, JavaScript, and AngularJS
• Created tables, triggers, functions, procedures, and scripts using SQL & PL/SQL
• Developed and maintained RESTful APIs
• Utilized MongoDB to store statistical data in JSON format
• Designed and executed feature, regression, and load test plans for end-to-end system validation
• Applied Scrum and Agile methodologies in software development
• Participated in system upgrades for production environments
• Provided on-call support, collaborating with Support Engineers to resolve production issues

• Graded coursework and maintained digital records for Data Structures and Internet Protocols classes.

• Worked on NetApp’s SmartSolve web application. It allows NetApp support engineers to create and administer triage templates to guide customers through initial customer support calls.
• Displayed questionnaire template data through a user-friendly UI after querying the SQLite database.

• Development and testing of embedded system software.