● Performed opening and closing duties as part of the management team and
handled cash management.
● Handled shift overstocking, restocking, and inventory control.
● Modeled supportive leadership qualities, motivating staff to achieve department
goals and promote staff participation and team building.
● Exercised discretion and judgment in managing a fast-paced environment
adapting to change with a sense of urgency.
● Remained calm and professional in stressful circumstances and effectively
diffused tense situations.
● Planned and delivered training sessions to improve employee effectiveness and
address areas of weakness.
● Delegated work to staff, setting priorities and goals.
2
● Resolves customer inquiries and complaints requiring management-level
escalation.
● Operated cash register or POS system to receive payment by cash, check and
credit card
● Coaching and mentoring
● Verbal and Written Communication
● Problem- Solving
● Department Head
● Customer Service
● Team Supervision
● Cash Handling
● Teamwork and Collaboration
● Shift management