Sindy Gonzales
Pisgah Forest,NC
Summary
Detail-oriented and dependable professional with strong experience in scheduling, insurance verification, and front desk coordination. Skilled in creating and managing patient accounts, ensuring accurate demographic and insurance information, and providing clear communication to support a smooth patient experience. Approachable, adaptable, and committed to delivering efficient service while maintaining a positive and professional interaction with patients.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Arden Dental Group, Arden
01.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
Store Manager
La Cascada, Etowah
10.2019 - 12.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target business conditions, and forecast needs.
- Reviewed and monitored schedules, purchases, and other expenses to maintain a quarterly budget.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma - undefined
West Henderson High School
Hendersonville, NC06.2021
Skills
- Training Management
- Records Organization and Management
- Finance and Accounting Oversight
- Customer Service Management
- Verbal and Written Communication
- Team Leadership
- Employee Motivation
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Insurance Verification
- Dental Terminology
- Appointment scheduling
LANGUAGES
English
Spanish
Timeline
Dental Receptionist
Arden Dental Group, Arden
01.2023 - Current
Store Manager
La Cascada, Etowah
10.2019 - 12.2022
High School Diploma - undefined
West Henderson High School
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