Sindy Leonetti
Clermont,FL
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Confident training leader with demonstrated planning, organizational and leadership abilities focused on Customer Serrvice. Highly effective at educating people at all different skill levels.
Overview
15
15
years of professional experience
Work History
Store Manager District Trainer
Bath And Body Works, Limited Brands
10.2019 - Current
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Supported store opening by setting up office space, equipment and POS systems.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove sales and planned promotional and local store marketing activities.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Opened 2 stores in district .
- Managed new employee orientation training process for more than 75 employees each year.
- Delivered new employee onboarding and training sessions (kronos)
Store Manager
Bath And Body Works, Limited Brands
06.2018 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bath And Body Work
09.2017 - 05.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
General Manager
A'GACI
09.2015 - 08.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Co-Manager
A'GACI
03.2013 - 08.2015
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Store Manager
Wetseal
06.2012 - 06.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Co-Manager
Wet Seal
03.2009 - 03.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Arts - Criminal Justice
Everest University -
Orlando, FL10.2010
Skills
- Process Improvement
- Financial Analysis
- Adaptability
- Data Analysis
- Brand Awareness
- Organizational Skills
- Goal Setting
- Staff Training
- Customer Service
- Employee Retention
- Store Operations
- Product Knowledge
- Visual Merchandising
- Team Building
- Loss Prevention
- Promotions Management
- New Hire Training
Languages
Spanish
Native or Bilingual
Timeline
Store Manager District Trainer
Bath And Body Works, Limited Brands
10.2019 - Current
Store Manager
Bath And Body Works, Limited Brands
06.2018 - 10.2019
Store Manager
Bath And Body Work
09.2017 - 05.2018
General Manager
A'GACI
09.2015 - 08.2017
Co-Manager
A'GACI
03.2013 - 08.2015
Store Manager
Wetseal
06.2012 - 06.2013
Store Co-Manager
Wet Seal
03.2009 - 03.2012
Associate of Arts - Criminal Justice
Everest University -
Similar Profiles
Zane SlateZane Slate
Part Time Associate at Bath and Body Works, Limited BrandsPart Time Associate at Bath and Body Works, Limited Brands
Alison JankowskiAlison Jankowski
Retail Sales Associate at Bath and Body Works, Limited BrandsRetail Sales Associate at Bath and Body Works, Limited Brands
Tierra MurrellTierra Murrell
Retail Sales Associate at Bath and Body Works, Limited BrandsRetail Sales Associate at Bath and Body Works, Limited Brands
Kaylee BartonKaylee Barton
Store Manager at Bath and Body Works, Limited BrandsStore Manager at Bath and Body Works, Limited Brands
Lucas SchlusselLucas Schlussel
Attractions Coordinator at Walt Disney World ResortAttractions Coordinator at Walt Disney World Resort