Sindy Murillo Alzate
Seattle,WA
Summary
Dedicated customer service representative with 10+ years of experience in providing outstanding support and solutions. Strong communication skills, efficient issue resolution, and commitment to positive customer experiences. Expertise in managing inquiries, conflicts, and maintaining high service standards in dynamic environments. Proven track record of fostering customer loyalty and contributing to team success through proactive and empathetic approach.
Overview
13
13
years of professional experience
Work History
House Help
Poetsbureau
Tongeren Belgium, Limburg
11.2019 - 02.2024
- Cleaned and maintained various residential properties, focusing on creating a welcoming and hygienic environment.
- Implemented effective cleaning techniques and used eco-friendly products to meet client preferences.
- Assisted in organizing household items and decluttering spaces to enhance functionality and appearance.
- Addressed client requests and special cleaning needs, adapting services to individual requirements.
- Handled shopping for groceries, household items, and special requests, adhering to specific preferences and budgets.
- Assisted with event planning and coordination, including setting up for gatherings and managing logistics.
- Organized and maintained household inventory, ensuring timely replenishment of essential items.
- Provided assistance with scheduling and managing appointments, including medical, personal, and professional commitments.
- Ensured all tasks were completed with attention to detail and within specified timelines.
Housekeeping Supervisor
Stayokay
Maastricht Netherlands, Limburg
05.2018 - 06.2019
- Supervise and coordinate housekeeping staff to maintain high standards of cleanliness and organization in all areas of the hostel.
- Implement and oversee eco-friendly cleaning practices, including the use of non-toxic cleaning agents and sustainable cleaning methods.
- Develop and manage cleaning schedules to ensure all areas of the hostel are consistently maintained, including guest rooms, common areas, and facilities.
- Train and mentor housekeeping staff on sustainable practices, efficient cleaning techniques, and customer service excellence.
- Conduct regular inspections to ensure adherence to cleanliness standards and environmental policies.
- Manage inventory of eco-friendly cleaning supplies, and ensure proper storage and usage.
- Address and resolve guest concerns related to cleanliness and service, maintaining high levels of guest satisfaction.
Lead Host
The Melting Pot Restaurants Inc.
Seattle, WA
11.2012 - 02.2015
- Supervise and coordinate front-of-house staff, including hosts and servers, to ensure efficient operations and high standards of service.
- Manage reservations and guest seating, optimizing table assignments to minimize wait times and enhance guest satisfaction.
- Train and mentor new hosts, providing guidance on customer service techniques, reservation systems, and conflict resolution.
- Handle guest inquiries and concerns with professionalism, and resolve any issues promptly to ensure a positive dining experience.
- Oversee the flow of the dining room, coordinating with servers and kitchen staff to ensure smooth service and address any disruptions.
- Maintain accurate records of reservations, special requests, and guest feedback to improve service and operational efficiency.
- Assist in creating and implementing strategies to enhance guest satisfaction and increase repeat business.
Formal Wear Specialist
Joseph A. Bank
New York, NY
01.2011 - 12.2011
- Provide personalized styling advice to clients seeking formal attire for weddings, galas, and other special occasions, ensuring a perfect fit and style.
- Conduct fittings and alterations to ensure garments meet client specifications and are tailored to individual preferences.
- Maintain an in-depth knowledge of current fashion trends, designers, and fabric types to offer informed recommendations and guidance.
- Coordinate with vendors and suppliers to ensure timely delivery of garments and accessories, managing inventory and stock levels.
- Handle client inquiries and concerns with professionalism, addressing any issues related to garment quality, fit, or style.
- Assist in organizing and executing promotional events, such as trunk shows or fashion previews, to showcase new collections and attract clients.
Education
High School Diploma -
Monarch Hight School
Coconut Creek, FL01-2008
Associate of Arts - Communications
La Guardia Community College
Queens, NYSkills
- Communication Skills: Excellent verbal and written communication; active listening
- Problem-Solving: Effective issue resolution and conflict management
- Empathy and Emotional Intelligence: Strong ability to empathize with customers and manage emotional responses
- Customer Relationship Management: Expertise in building customer loyalty and providing personalized service
- Time Management: Efficient in handling multiple tasks and prioritizing customer needs
- Attention to Detail: Accurate management of customer information and follow-up processes
- Adaptability: Flexible in adapting to changing customer needs and business conditions
- Sales and Upselling: Skilled in identifying and capitalizing on sales opportunities
- Team Collaboration: Effective team player with a focus on improving service delivery through collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Dutch
Limited
Affiliations
- I Love to read and write
- I enjoy the outdoors and all its beauty
Timeline
House Help
Poetsbureau
11.2019 - 02.2024
Housekeeping Supervisor
Stayokay
05.2018 - 06.2019
Lead Host
The Melting Pot Restaurants Inc.
11.2012 - 02.2015
Formal Wear Specialist
Joseph A. Bank
01.2011 - 12.2011
High School Diploma -
Monarch Hight School
Associate of Arts - Communications
La Guardia Community College
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