Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sindy Orruego-Avilez

Long Branch,NJ

Summary

A calm, hardworking, unflappable, enthusiastic, level-headed employee who is able to carry out any customer service role professionally. Experienced at working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Motivational, creative leader with strong leadership, and collaboration skills.

Overview

5
5
years of professional experience

Work History

Hospital Financial Counselor

PATHS
Cherry Hill, New Jersey
11.2023 - 07.2025
  • Conducted financial screenings for uninsured and underinsured ER patients, assessing eligibility for hospital assistance programs.
  • Managed a high volume of patient cases while multitasking across phone, email, and in-person interactions.
  • Scheduled appointments, collected and verified documentation, and guided patients through the financial aid application process.
  • Issued approval letters or arranged payment plans when applicable, ensuring timely and accurate case resolution.
  • Maintained detailed records, and consistently met or exceeded weekly and monthly application approval targets.

Event Sales Coordinator

Hotels Unlimited
Tinton Falls, New Jersey
11.2022 - 11.2023
  • Handled event and wedding inquiries via email, website, phone, and in person, providing information on packages, pricing, and availability.
  • Scheduled and led venue tours, discussing event options, and customizing packages to meet client needs.
  • Prepared and finalized contracts for booked events, coordinating menus, décor, and special requests with clients and event planners.
  • Served as the on-site coordinator during events to ensure smooth execution and client satisfaction.
  • Maintained organized communication and follow-ups throughout the planning process to ensure a seamless client experience.

Front Desk Manager

Hotels Unlimited
Freehold, New Jersey
04.2020 - 11.2022
  • Balance phone calls, guest arrivals, coworker assistance, and a clean and organized appearance at the front desk/lobby.
  • Ensure guest complaints, emails, and voicemails are handled with the necessary compensation or resolution in a timely manner.
  • Provide great customer service, and make sure every guest has a stay that meets Hotels Unlimited’s standards.
  • Translate communication between the front desk and Housekeeping regarding guest room status throughout the day, and/or any other issues or concerns brought to light.

Education

High School Diploma -

Long Branch High School
Long Branch, NJ
06-2019

Skills

  • Financial analysis
  • Appointment scheduling
  • Claims processing
  • Healthcare regulations
  • Patient advocacy
  • Data entry
  • Customer relationship management
  • Customer service
  • Computer skills
  • Empathetic
  • Energetic
  • Problem solver
  • Hospitality
  • Team management
  • Leadership
  • Ambitious
  • Adaptable
  • Work ethic
  • Attention to detail
  • Organized
  • Phone skills
  • Listening skills
  • Decision making
  • Written communication

Languages

Spanish
Native/ Bilingual
Portuguese
Limited

Accomplishments

  • Employee of the month with Hotels Unlimited a few times.

Timeline

Hospital Financial Counselor

PATHS
11.2023 - 07.2025

Event Sales Coordinator

Hotels Unlimited
11.2022 - 11.2023

Front Desk Manager

Hotels Unlimited
04.2020 - 11.2022

High School Diploma -

Long Branch High School

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