Sindy Tse

One of the company's main businesses is used car export business.

My main responsibilities included:

• Visited foreign countries including Kyrgyzstan, Kazakhstan, Uzbekistan, Russia, and Armenia to explore new markets and meet with potential customers to better understand their requirements resulting in securing orders;
• Visited border ports to gain insights into market conditions;
• Sent customers' inquiries to domestic colleagues, actively communicated and negotiated with the customers, and followed their feedback to win orders;
• Conveyed payment options and resolved collection problems with customers.
• Followed up on existing orders and addressed any issues that arose, ensuring smooth shipment.
• Managed customer complaints and enhanced overall customer satisfaction.

Work result:

• Sold over 100 cars during the business trips, effectively enhancing company sales performance;
• Enhanced communication, problem-solving, and stress management skills while fostering personal growth.

Foreign enterprise primarily involved in export activities

Main job responsibilities include:

• Developed and sourced high-quality suppliers, communicated with them effectively, signed contracts, monitored production progress, and promptly provided feedback to foreign boss;
• Following up on current orders, ensuring smooth shipment and arranging logistics pickup and delivery, as well as preparing necessary customs declaration documents and certificates.
• Handled and resolved customer complaints.
• Assisted with internal office tasks, including maintaining records of bills and purchasing office supplies, hiring new employees.

Work results:

• Developed high-quality supplier network, effectively managing orders and resolving logistics issues to contribute to company sales of almost RMB 20 million
• Successfully expanded company's workforce from solo work to a team of 6.

• Utilized various online and offline platforms such as Google, LinkedIn, customs data, and exhibitions to identify prospective clients.
• Evaluated and implemented quotation strategies to enhance order acquisition through price, delivery date, and payment terms negotiations with customers.
• Managed multiple projects, ensuring timely completion and customer satisfaction through effective communication and coordination with clients and internal teams;
• Managed shipment and after-sales processing efficiently.
• Maintain excellent customer relationships on a regular basis;
• Visited and communicated with customers
• Maintained up-to-date knowledge of industry trends and actively applied it to work.

Applied for safety certifications worldwide based on customer requirements.

Details include:

• Communicated and confirmed necessary safety approval requirements with customers.
• Sent emails to safety agency for quotation and sample requirements.
• Monitored the progress of sample shipments and sample tests in safety agency laboratories
• Processed and submitted the necessary documents required by safety agency
• Organized and archived obtained certificates in a timely manner, while ensuring proper notification to relevant departments.
• Arranged payment for safety agencies by effectively communicating with the company's financial department
• Coordinated international safety audits for the factory.