Sinea Roman

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
• Directed customer communication to appropriate department personnel
• Prepared and prioritized calendars and correspondence
• Called Insurances and handled claims
• Scheduled staff and monitored resource allocation to provide optimal coverage and service
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
• Managed over 50 customer calls per day
• Greeted callers to handle questions or direct to appropriate staff
• Delivered exceptional customer service through direct communication with clients and team members.

• Advised clients on local real estate market to support informed decisions
• Negotiated agreements between buyers and sellers
• Used strong consultative abilities to understand customers' property needs and financial limitations, and built detailed lists highlighting potential properties
• Presented purchase offers to sellers for consideration and refined proposals based on feedback to keep process moving forward
• Interacted with customers via phone, email, social media, and in-person meetings.

• Modeled superior customer service by facilitating memorablecustomer experiences

• Evaluated customer needs and made appropriate productrecommendations

• Stayed current on plans and promotions to offer each customerbest-in-class support

• Resolved customer issues using listening skills, professional attitude,and problem-solving techniques

• Worked as a productive member of a cohesive group toward acommon goal

• Sold wireless phones, services, and accessories in fast-paced environment
• Employed consultative techniques to understand customers' needs and suggest optimal products and services
• Used strong technical knowledge to understand product capabilities and limitations
• Notified customers of new products, prices, and special offers
• Helped drive positive customer experiences by building relationships, exhibiting empathy, and providing solutions to needs.