Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Sinead Smiley

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Block Operator

Amtrak
10.2024 - Current
  • Contributed to the reduction of accidents by diligently following safety procedures during shift handovers and equipment inspections.
  • Bolstered overall team morale by maintaining a positive attitude, providing constructive feedback, and promoting open lines of communication among peers.
  • Managed high-pressure situations effectively, remaining calm under stress while making critical decisions regarding train movement priorities.
  • Responsible for answering crew members questions, provide information regarding assignments and hours.
  • Responsible for safe and efficient operation of movement within interlocking limits of the Washington Terminal.

Operations Control Center Supervisor

Maryland Transit Administration MTA
01.2024 - 09.2024
  • Optimized operations efficiency by implementing standardized processes and procedures in the control center.
  • Ensured smooth workflow by effectively allocating resources and handling daily scheduling of personnel.
  • Collaborated with various departments to troubleshoot operational issues, resulting in improved cross-functional teamwork.
  • Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
  • Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
  • Used AIMS to prepare reports regarding problems encountered such as accidents, signaling problems, unscheduled stops and delays.

Workload Planner

Constellation Energy
07.2022 - 01.2024
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Recognized potential issues with inventory and quality control and engineered changes.
  • Routes any unassigned work effectively and as efficiently as possible.
  • Manages workload for plumbing, electrical, HVAC and appliance service technicians.

Customer Service Representative

Southwest Airlines
10.2012 - 07.2021
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.
  • Received emergency and non-emergency calls in order to effectively dispatch official units such as police, fire and EMS.

Education

High School Diploma -

Kenwood High School Ib And Sports Science
06.2008

Skills

  • Analytical Thinking
  • Time management abilities
  • Contingency Planning
  • Problem-solving abilities
  • Self-motivated
  • Commitment towards excellence

Certification

  • Railroad Workers Protection (Feb 2024-Feb 2025)

Software

  • Advanced Information Management (AIMS)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline

Block Operator

Amtrak
10.2024 - Current

Operations Control Center Supervisor

Maryland Transit Administration MTA
01.2024 - 09.2024

Workload Planner

Constellation Energy
07.2022 - 01.2024

Customer Service Representative

Southwest Airlines
10.2012 - 07.2021

High School Diploma -

Kenwood High School Ib And Sports Science

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