Sing Chung Samuel Lin
San Francisco,CA
Summary
Conscientious Operations Engineer with twenty years designing and maintaining successful design and production IT frameworks. Provider of effective operational solutions which enhancing IT operations and IT Customers satisfaction without sacrificing corporate integrity and ethical guidelines. Dedicated to streamlining IT operations to derive maximum IT customers satisfaction.
Overview
27
27
years of professional experience
Work History
IT Operations Engineer
The Economist Group
Hong Kong / Asia Pacific
08.2001 - 08.2022
- JIRA HelpDesk Ticketing, Incidences and Change Control Management.
- Monitoring, Troubleshooting and reporting on TCP/IP networking issues.
- Designed and implemented procedures changes for IT Operations, collaborating with Regional IT Manager to smoothly implement changes and rapidly meet applicable goals.
- Created and maintained processes and production documentation on all Regional offices Infrastructures and users' policies.
- Implemented, integrated new and existing office renovation and re-location projects.
- Procurement and Asset administration on all IT equipment.
- Specified systems specification and communicate new or amended requirements to supplier and vendors.
- Second line support for daily IT operations including Windows and Mac Desktops and review operation efficacy on supporting procedures.
- Deputized Regional IT Manger on Helpdesk management, logistic controls and IT Procurement Processes.
- Identified cost optimization and reduction practices to more effective use on Annual IT Budgets by providing information on Equipment pricing and contract terms on IT market of Asia Pacific.
- Business Continuity Project (BCP) implementation. With annual BCP exercise and review in Asia/Pacific Region.
Systems and Management Consultant
Asian Business Management Limited
Hong Kong / Asia Pacific
12.1999 - 03.2001
- Procure, Implement and Setup Windows NT servers, Workstations and Exchange for office operations.
- Procure and implement CISCO and 3COM networking infrastructure company operations
- Documentation of System Setup and Operation procedures.
- Coordinate and manage external Software and Hardware vendors
- Provide performance report and audit based on Helpdesk resolved, pending and wait-in-line cases to management for semi-annual review.
Systems Controller
Stevenson Wong & Co
Hong Kong
05.1999 - 11.1999
- Review on all IT equipments and software application on Y2K compliance
- Replacement of Servers, switches and desktop computers for Y2K compliance
- Implement a new Management Accounting Systems for Law Firm Operational and Finance Control.
- Produce documents on Y2K compliance for Law Office submitted to Law Society of Hong Kong for Compliance Approval.
EDP Officer
Crowning United Co., LTD.
Hong Kong
09.1995 - 04.1999
- System Maintenance and Review of Novell Netware servers
- Support and Maintenance of Flex System Logistic and Accounting systems.
- Support regional distribution centre in Mainland China
- Setup and maintenance Netware Connect on inter-offices linkage between distribution centers and main offices in Hong Kong.
Education
Bachelor of Science - Computer Information Systems
California State University - Los Angeles
Los Angeles, CA09.1992
Skills
- Windows Server 2008, 2012 and 2016 installation and administration
- Windows and Mac Desktop/Laptop installation and Maintenance
- Google Workspace, DUO Security and Ivanti/JunoPluse Secure Gateway Administration
- AWS VPC Configuration, EC2 Management, ELB and S3 Management
- DNS administration on NS1 and internal DNS servers
- Fortinet Fortigate and Nokia Appliances Firewalls administration and maintenance
- Network maintenance and setup on Cisco Routers, HP switches, CISCO Meraki WIFI
- JIRA Helpdesk Ticketing Systems Management and Administration
- JIRA Incidences and Change Controls Administration
- Network Monitoring, Reporting and Analysis using SolarWinds, Manage Engine and LAN Swapper
- Office Network infrastructure relocation and Office renovation
- Deputized Regional IT Manager on Projects Management, Operations Planning, Systems Implementations, IT Procurement and Helpdesk Team Support
- Vendors Collaboration on Procurement and logistic control
- Remote support on server, desktop and laptop installation and trouble shootings on TCP/IP internetworking issues
Languages
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
English
Full Professional
Timeline
IT Operations Engineer
The Economist Group
08.2001 - 08.2022
Systems and Management Consultant
Asian Business Management Limited
12.1999 - 03.2001
Systems Controller
Stevenson Wong & Co
05.1999 - 11.1999
EDP Officer
Crowning United Co., LTD.
09.1995 - 04.1999
Bachelor of Science - Computer Information Systems
California State University - Los Angeles
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