Sing Hei Yeung
System Engineer
Summary
Dynamic IT professional with a proven track record at AIA Group, enhancing system efficiency and user satisfaction. Excelled in M365 Azure, PowerShell scripting, and PC hardware setup, demonstrating strong problem-solving skills and a commitment to excellence. Skilled in leading teams and improving processes, with a keen ability to communicate complex technical information effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Techhub Engineer
AIA Group
10.2023 - 08.2024
- Skilled in M365 Azure Active Directory management.
- Demonstrated expertise in administering local and cloud-based directory services.
- Experienced in utilizing M365 Intune (Endpoint) for device management.
- Skilled in utilizing M365 Exchange admin center.
- Proficient in M365 SharePoint and PowerAutomate.
- Proficient in developing efficient PowerShell automation solutions.
- Gained extensive experience in ticketing system ServiceNow.
- Proficient across multiple platforms including Windows, Mac OS, iOS, and Android.
- Assisted with diagnosing and fixing helpdesk problems.
- Handled task compilation for the IT helpdesk on a daily basis.
- Provided assistance to VIP users.
Helpdesk Engineer
Hashkey Digital Asset Financial Group
07.2022 - 09.2023
- Led helpdesk team of 10 members across Hong Kong, Shanghai, Singapore, and Tokyo for over 8 months.
- Skilled in managing M365 Azure Active Directory.
- Skilled in managing Hybrid Azure Active Directory environments.
- Expertise in using M365 Intune (Endpoint) for effective device management.
- Skilled with managing M365 Exchange Admin Center.
- Developed proficiency with M365 SharePoint and PowerAutomate.
- Developed extensive expertise in PowerShell scripting.
- Skilled in using different ticketing systems such as ServiceNow and Zendesk.
- Proficient with multiple operating systems including Windows, Mac OS, iOS, and Android.
- Specialized in configuring network infrastructure and firewalls.
- Managed in-house IT helpdesk troubleshooting.
- Provide support to trade floor and VIP users.
- Managed supplier partnerships effectively.
- Oversee and streamline procurement tasks for the helpdesk team.
IT support
HKBN Enterprise Solutions
08.2021 - 07.2022
- Provide remote and onsite technical support to internal and external clients(to HK, Macau and TaiWan)
- Hands on with ticketing system(Service Now, FrontRange, AE) also Windows/ Mac OS
- Provide ADT support
- Provide support to network router & switch set up(Cisco)
- 7/24 support
- Ad hoc tasks(eg: assigned to client site for 2 months)
- PC hardware support (eg
- PCA)
- Client industries: Bank, Luxury Retail, F&B, Cosmetic, Philips
Techlife Specialist - Part Time
Techlife
04.2020 - 08.2021
- In-shop customer service
- Handle phone calls inquiries and complaints
- Provide knowledge about the products
- Generate incident reports
Techlife Specialist - Full Time
Techlife
07.2019 - 03.2020
- In-shop customer service
- Handle phone calls inquiries and complaints
- Provide knowledge about the products
- Generate incident reports
Intern IT Support (Part Time)
Po Leung Kuk Centenary Li Shiu Chung Memorial College
01.2018 - 07.2018
- 6 months internship placement
- Helpdesk support for teachers
- Web maintenance
Education
Google-career-certificates - IT Automation with Python, Data Analytics, Advanced Data Analytics, Business Intelligence, Cybersecurity, Project Management
Google
12.2024
Secondary 6 -
PLKCLSCMC
01.2017
City University - Information system in development
City University
Skills
- Experienced in M365 System Management
- Foundational Programming Knowledge
- PC Hardware Maintenance
References
References available on request
Certification
- Crash Course on Python
Languages
English
Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional
Timeline
Techhub Engineer
AIA Group
10.2023 - 08.2024
Helpdesk Engineer
Hashkey Digital Asset Financial Group
07.2022 - 09.2023
IT support
HKBN Enterprise Solutions
08.2021 - 07.2022
Techlife Specialist - Part Time
Techlife
04.2020 - 08.2021
Techlife Specialist - Full Time
Techlife
07.2019 - 03.2020
Intern IT Support (Part Time)
Po Leung Kuk Centenary Li Shiu Chung Memorial College
01.2018 - 07.2018
- Crash Course on Python
Google-career-certificates - IT Automation with Python, Data Analytics, Advanced Data Analytics, Business Intelligence, Cybersecurity, Project Management
Google
Secondary 6 -
PLKCLSCMC
City University - Information system in development
City University
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