SINH NGOC LE
Austin,TX
Summary
Attentive Order Fulfillment Specialist with 9 years experience in importing and exporting of wholesale goods , with responsibilities of inventory management , invoicing clients , and general management assistant . Developed recent knowledge in telecommunications order processing with Enterprise. This experience has led to a significant strength in communication with team members and clients , organizational skills , and time management . Most recently pursued further education in project management , IT technical support , and data analytics , which boosted the learning curve as an external hire at Overhaul Inc.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Fulfillment Specialist
Overhaul Inc.
07.2023 - Current
- Daily use of Excel, NetSuite, Asana, Microsoft Office, Outlook to complete orders and communicate with customers and fellow co-workers.
- Preparation and organization of consumables such as shipping labels, envelopes, tablets, and reusable and disposable tracking devices.
- Training team mates in all aspect of the order process while staying on top of orders and assisting in quality assurance.
- Leading Austin team in productivity time and capacity for orders in last quarter of 2023 and first quarter of 2024 with average percentage of 92%, highest for the past five months out of seven months of working at Overhaul; therefore pushing out the highest number of devices per month exceeding every quarters expectation.
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
Fulfillment Specialist
Charters Communication- Spectrum Enterprise
07.2022 - 04.2023
- Initiate the process of installations of Coaxial and Fiber orders/projects using tools such as Salesforce, CSG, Outlook, and WebEx. Entering in codes into the CSG system, using analytic skills to resolve any error.
- Maintain and update enterprise accounts to keep customer up to date with latest telecommunication products
- Communicate with customers through email and phone ensuring long term satisfaction
- Project managing on large/special accounts.
Sale Representative
Saxony Corporation
02.2021 - 04.2022
- Managed in store and online stock inventory; traveled to conventions assisting in promotions and sales.
- Social media marketing for Instagram with growth of 61k followers
- Handled cash register in store and sales transaction online
- Oversaw quality of merchandise.
Senior Store Manager
Lucky Handicrafts
01.2012 - 02.2021
- Responsible for time management for all employees on store tasks and client relations
- Performed crisis management when needed for employees and clients
- Contributed to raising the company's profit by 77% annually
- Invoiced clients and vendors domestically and internationally
- Oversaw stock inventory.
Education
Cosmetology -
National Cosmetology Beauty School
Oakland, CA01.2022
General Education -
Berkeley City College
Berkeley, CA01.2012
Skills
- Excel
- NetSuite
- Asana
- Outlook
- Word
- Power Point
- Google Sheets
- Salesforce
Websites
Concentrations
- Management
- Extreme attention to details
- Managing Projects
- Tech Support
- Analyzing Data
- Quality Assurance
Languages
English
Full Professional
Vietnamese
Professional Working
Certification
- IT Technical Support, 10/01/21
- Project Management Google: Foundations of Project Management, 09/01/21
- Google: Project Initiation, 10/01/21
- Google: Project Planning, 12/01/21
Hobbies
Annotating books
Painting with Gouache paint
Creating Google Spreadsheets for better organization
Learning Japanese and sign language
Timeline
Order Fulfillment Specialist
Overhaul Inc.
07.2023 - Current
Fulfillment Specialist
Charters Communication- Spectrum Enterprise
07.2022 - 04.2023
Sale Representative
Saxony Corporation
02.2021 - 04.2022
Senior Store Manager
Lucky Handicrafts
01.2012 - 02.2021
Cosmetology -
National Cosmetology Beauty School
General Education -
Berkeley City College
- IT Technical Support, 10/01/21
- Project Management Google: Foundations of Project Management, 09/01/21
- Google: Project Initiation, 10/01/21
- Google: Project Planning, 12/01/21
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