Summary
Overview
Work History
Education
Skills
Websites
Concentrations
Languages
Certification
Hobbies
Timeline
Generic

SINH NGOC LE

Austin,TX

Summary

Attentive Order Fulfillment Specialist with 9 years experience in importing and exporting of wholesale goods , with responsibilities of inventory management , invoicing clients , and general management assistant . Developed recent knowledge in telecommunications order processing with Enterprise. This experience has led to a significant strength in communication with team members and clients , organizational skills , and time management . Most recently pursued further education in project management , IT technical support , and data analytics , which boosted the learning curve as an external hire at Overhaul Inc.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Order Fulfillment Specialist

Overhaul Inc.
2023.07 - Current
  • Daily use of Excel, NetSuite, Asana, Microsoft Office, Outlook to complete orders and communicate with customers and fellow co-workers.
  • Preparation and organization of consumables such as shipping labels, envelopes, tablets, and reusable and disposable tracking devices.
  • Training team mates in all aspect of the order process while staying on top of orders and assisting in quality assurance.
  • Leading Austin team in productivity time and capacity for orders in last quarter of 2023 and first quarter of 2024 with average percentage of 92%, highest for the past five months out of seven months of working at Overhaul; therefore pushing out the highest number of devices per month exceeding every quarters expectation.
  • Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.

Fulfillment Specialist

Charters Communication- Spectrum Enterprise
2022.07 - 2023.04
  • Initiate the process of installations of Coaxial and Fiber orders/projects using tools such as Salesforce, CSG, Outlook, and WebEx. Entering in codes into the CSG system, using analytic skills to resolve any error.
  • Maintain and update enterprise accounts to keep customer up to date with latest telecommunication products
  • Communicate with customers through email and phone ensuring long term satisfaction
  • Project managing on large/special accounts.

Sale Representative

Saxony Corporation
2021.02 - 2022.04
  • Managed in store and online stock inventory; traveled to conventions assisting in promotions and sales.
  • Social media marketing for Instagram with growth of 61k followers
  • Handled cash register in store and sales transaction online
  • Oversaw quality of merchandise.

Senior Store Manager

Lucky Handicrafts
2012.01 - 2021.02
  • Responsible for time management for all employees on store tasks and client relations
  • Performed crisis management when needed for employees and clients
  • Contributed to raising the company's profit by 77% annually
  • Invoiced clients and vendors domestically and internationally
  • Oversaw stock inventory.

Education

Cosmetology -

National Cosmetology Beauty School
Oakland, CA
01.2022

General Education -

Berkeley City College
Berkeley, CA
01.2012

Skills

  • Excel
  • NetSuite
  • Asana
  • Outlook
  • Word
  • Power Point
  • Google Sheets
  • Salesforce

Concentrations

  • Management
  • Extreme attention to details
  • Managing Projects
  • Tech Support
  • Analyzing Data
  • Quality Assurance

Languages

English
Full Professional
Vietnamese
Professional Working

Certification

  • IT Technical Support, 10/01/21
  • Project Management Google: Foundations of Project Management, 09/01/21
  • Google: Project Initiation, 10/01/21
  • Google: Project Planning, 12/01/21

Hobbies

Annotating books

Painting with Gouache paint

Creating Google Spreadsheets for better organization

Learning Japanese and sign language


Timeline

Order Fulfillment Specialist

Overhaul Inc.
2023.07 - Current

Fulfillment Specialist

Charters Communication- Spectrum Enterprise
2022.07 - 2023.04

Sale Representative

Saxony Corporation
2021.02 - 2022.04

Senior Store Manager

Lucky Handicrafts
2012.01 - 2021.02

Cosmetology -

National Cosmetology Beauty School

General Education -

Berkeley City College
  • IT Technical Support, 10/01/21
  • Project Management Google: Foundations of Project Management, 09/01/21
  • Google: Project Initiation, 10/01/21
  • Google: Project Planning, 12/01/21
SINH NGOC LE