Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Site Manager, Tool Crib, Tesla
Atlas Copco
10.2022 - Current
Ensure that work being done each day is compliant with contract.
Manage project schedules on-time.
Coordinating scheduled annual preventative maintenance and calibrations with each factory firm.
Along with cross-functional teams, create solid joint analytical procedure.
Perform line walks and troubleshooting.
Work with cross-functional team to collect data to determine final solutions identified by plant.
Spearhead weekly Open Issue Deck meetings with each stakeholder groups and execute goals set forward.
Review current Technicians, Site Coordinators, and Engineering progressive reports.
Data collection from power focus and power mac controllers and provide analysis of findings to solve torque related issues.
Conduct onboarding interviews for potential future employees.
Plan ahead of time and train employees to reduce tool turnover.
Inspected cleanliness of common areas and offices daily.
Monitor KPI and engineers tool/time utilization and assist in low areas daily.
Created weekly and monthly reports and presentations for management team.
Complied with safe operating practices and assessed operational procedures against best practices.
Established employee work schedules to properly staff 14 Technicians to maintain a 24hr factory.
Oversaw all daily office operations and equipment maintenance.
Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Resolved issues between employees and customers using company policies.
Regional Field Service Engineer
ITW Instron
03.2017 - 09.2022
Executed IQ/OQ on new installs
Spearhead training in software, hardware, and communications with customers.
Worked with diverse types of weather and ground conditions.
Preventative maintenance, verification, repair, and new and retrofit installation services at customer sites that are in accordance with applicable quality management system / accreditation
Calibrations were performed at customer sites both within and outside of assigned service territory.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Managed over 45 customers monthly and gathered on site surveys that increased sales by 5%.
Wrote and revised maintenance procedures.
Utilized variety of hand tools and diagnostic / heavy equipment to complete services and calibrations
CEAST trained to perform calibrations on Drop Towers, Pendulums, Melt Flow and Rheometer machines covering the Western Region.
Spearheaded Weekly safety meetings.
Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
Adhere to all ASTM E4-21 and ISO standard practices for Force calibrations and verifications.
Maintained strong focus on safety and efficiency to provide comprehensive support to FIeld Service Engineers performing skilled repairs.
Tested systems, noting issues and completing preventive maintenance.
Diagnosed and repaired problems with electrical and mechanical systems.
Production Manager Engineer/Technical Support
Imaging Concepts LLC
04.2015 - 03.2017
Collaborated all production machines on field.
Reached customer satisfaction through follow ups and weekly phone calls
Involved with newly Technical Support team to support field technicians and customer assistance
Spearheaded weekly status meetings to communicate agency revenue growth
Maintain tool kits, supplies, and accurate inventory for each field technicians assigned territory
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivered preventive maintenance and adjustment to photocopiers
Handled production machines at site location.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Assisted IT department will drivers, communications and compatibility between devices and customer network
Microsoft Office proficient (Excel, Word, office, power point, Blue Beam) etc
Authored technical tasks that include complex disassembly, cleaning, and replacement of individual parts, reassemble, testing and adjustment
Defined clear targets and objectives and communicated to other team members.
Forecasted all areas and territories with technicians that may need assistants.
Supervised site investigations, reported issues and escalated those that required further assistance.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Electronic Technician
Weatherford Fracturing
Vernal, UT
12.2014 - 04.2015
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Passionate about learning and committed to continual improvement.
Prepare accurate field service tickets / job reports and other administrative forms as required.
Responsible for assigned vehicle maintenance and inspection.
Conduct job safety analysis.
May assist in developing job action planning with customer on location.
Install and/or remove equipment in accordance with applicable technical procedures.
Assemble, disassemble, test equipment in performance of advanced troubleshooting and repair of equipment.
Electronics, UPS, Head Sets, RF transmissions.
Train Equipment Operators / Service Tech I's.
Field Service Technician
Konica Minolta Business Solutions
06.2011 - 12.2014
Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Perform preventive maintenance and adjustment to photocopiers
Followed safety procedures to avoid injuries in field.
Repair photocopiers, copiers at site location
Operated hand tools and power equipment according to company safety procedures.
Assist in technical tasks that include complex disassembly, cleaning, and replacement of individual parts, reassemble, testing and adjustment.
Troubleshoot equipment to determine cause of malfunctions.
Estimate parts and labor for repair.
Discussed and recommended service options with customers and explained costs involved.
Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Maintained company field response vehicle stocked with repair and replacement parts valued over $800.
Attended multiple workshops and team meetings to maximize technical knowledge.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Manufacturing Operator
Fairchild Semiconductor
03.2010 - 06.2011
Work in a clean room environment.
Operating highly technical equipment, Vertical furnaces are used for processing wafers during semiconductor device manufacturing.
Wearing appropriate clean room attire.
Dealing with corrosive gases and acids (Folic Acid, Phosphorus Acid, hydrofluoric acid)
Reviewed production schedules and streamlined processes.
Work stream, MS word, Excel are used many times each 12 hour shifts.
Following safety and proper procedures for protocol count to eliminate product contamination.
Operated machining equipment safely with team of operators.
Load semiconductor material into furnace with correct recipes.
Load individual segment into crystal growing chamber and monitor controls.
Complied with company and OSHA safety rules and regulations.
Clean, polish, and load wafers into series of special purpose furnaces, chemical baths, and equipment used to form circuitry and change conductive properties.
Followed tooling instructions and product specifications to determine and implement operational sequences.
Kept detailed production records and identified hold-ups.
Inspected products and machines to maintain quality and efficiency.
Concrete Finisher
Mil-A-Co Concrete
West Jordan, UT
12.2004 - 08.2006
Demolished and repaired old concrete surfaces.
Set wood and other forming materials to prepare for concrete pours.
Installed rebar and molded expansion joints and edges for concrete projects.
Created specific finishes on poured concrete.
Shoveled materials such as dirt, gravel, and asphalt.
Maintained clean, safe worksite for team safety and to help keep projects on-track.
Routinely lifted and moved items weighing up to 80-120 pounds.
Prepared and placed concrete to create sidewalks, driveways, or patios.
Cut, chipped, or sawed concrete to create desired shapes.
Applied sealers or waterproofing to concrete as required by project.
Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
Monitored inventory of key tools and materials used at each project site to provide consistent availability.
Engaged with customers and subcontractors and provided timelines for project completion.
Education
Bachelor of Science - Electrical Engineering and Communication Technology
ITT-Technical Institute
Murray
12.2014
Associate of Applied Science - Computer Electronics Engineering and Technology
ITT-Technical Institute
Murray, UT
12.2012
Skills
Total quality and safety management principles to operate successfully in a stressful, fast-paced, deadline
Physically able and fit, with high endurance capabilities
Trilingual English, Tongan, and Spanish Speak and write fluently
Technical, Interpersonal and Diagnostics skills
Customer Service
Advertising Techniques
Establishing Vision
Quality Assurance
Coaching and Mentorship
KPI Monitoring
Engineering Principles
Quality Control
Train Employees
Staff Evaluations
Quality Standards
Business Development
Financial Statements
Cost Management
Business Planning
First Aid
Graphic Design
Health and Safety Regulations
Coordinate Events
Set Organizational Policies
Control of Expenses
Loss Analysis
Materials Procurement
Project Management
Order Supplies
Supply Chain Management
Sales Strategies
Manage Contracts
Fire Safety Regulations
Conflict Resolution
Industrial Engineering
Monitor Equipment
Waste Management
Performance Tracking and Evaluations
Recruitment and Hiring
Shift Scheduling
Site Operations
Construction Equipment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Site Manager, Tool Crib, Tesla
Atlas Copco
10.2022 - Current
Regional Field Service Engineer
ITW Instron
03.2017 - 09.2022
Production Manager Engineer/Technical Support
Imaging Concepts LLC
04.2015 - 03.2017
Electronic Technician
Weatherford Fracturing
12.2014 - 04.2015
Field Service Technician
Konica Minolta Business Solutions
06.2011 - 12.2014
Manufacturing Operator
Fairchild Semiconductor
03.2010 - 06.2011
Concrete Finisher
Mil-A-Co Concrete
12.2004 - 08.2006
Bachelor of Science - Electrical Engineering and Communication Technology
ITT-Technical Institute
Associate of Applied Science - Computer Electronics Engineering and Technology