Sinnamon Smith
Detroit,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Faneuil
11.2022 - Current
- Manage high call volume, 50-70 customer calls per day.
- Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.
- Handle service order requests, billing and energy usage explanations, energy conversion advice, and explain company policies and procedures.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
TRANSPORTATION SPECIALIST
LogistiCare
11.2019 - 10.2021
- Assist members with transportation questions and concerns.
- Coordinate schedules and communicated changes to customers.
- Work with service providers to resolve issues and correct delays.
- Schedule, modify, and cancel reservations as requested.
OPERATIONS ANALYST
Aerotek
12.2016 - 10.2019
- Responsible for verifying employment and income for Quicken Loans clients.
- Analyze pipelines to determine which client's information needs to be verified first based on closing dates
- Develop relationships with clients and their employers to ensure that best possible service has been given by staying in constant communication until all information is verified.
- Established plans to improve operations and suggest changes to system for overall organization.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES -
Martin Luther King Jr. Senior High School
Detroit, MI06.2015
Skills
- Account Management
- Microsoft Suite
- Active Listening
- Call Volume and Quality Metrics
- Data Entry
- Understanding Customer Needs
- Data Evaluation
Languages
English, Native
Certification
- Foundations of Cybersecurity, CourseRA - 8/16/23
Timeline
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Faneuil
11.2022 - Current
TRANSPORTATION SPECIALIST
LogistiCare
11.2019 - 10.2021
OPERATIONS ANALYST
Aerotek
12.2016 - 10.2019
HIGH SCHOOL DIPLOMA - GENERAL STUDIES -
Martin Luther King Jr. Senior High School
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