Proven mentor and innovator, I elevated bartender efficiency and customer satisfaction at Traveler's Coffee International through advanced training in bartending techniques and specialty drink creation. Skilled in wine knowledge and adaptability, I consistently enhanced service quality, achieving significant improvements in team performance and product presentation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bartender position, because I am new to New York.
Overview
5
5
years of professional experience
Work History
Bartender Trainer
Traveler's Coffee International
07.2021 - 08.2023
Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
Led creation of online training portal, allowing staff to access resources and tutorials remotely.
Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Supervised and monitored students' use of tools and equipment.
Sommelier
Beefeaters Restaurant
05.2020 - 05.2021
Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
Lead Barista
Traveler's Coffee
09.2018 - 09.2020
Maintained accurate inventory counts to meet customer demands and sustain operations.
Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Streamlined workflow for barista team members by implementing effective task delegation.