Sinora Som
Lowell,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Retail Co- Manager
Columbia Sportswear
Wrentham, MA
10.2019 - Current
- Assists in recruitment process, interviewing candidates and selecting top talent for open positions.
- Mentored Assistant Manager, Floor Supervisors and DKH (Designated Key Holder) position fostering supportive work environment and promoting professional growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
- Managed daily cash reconciliation processes, ensuring accuracy of transactions and reporting discrepancies when necessary.
- Oversaw loss prevention efforts, reducing instances of theft and maintaining safe store environment.
- Improved operational efficiency by implementing new procedures for product returns and exchanges.
- Implemented visual merchandising guidelines, creating attractive shopping experience for customers.
- Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Store Manager
Nautica
Napa, CA, Merrimack, NH, Wrentham, MA
02.2012 - 10.2019
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
Accounting Clerk
Wash Depot Holdings
Malden, MA
10.2009 - 09.2011
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Education
Some College (No Degree) -
Middlesex Community College - Bedford
Bedford, MAHigh School Diploma -
Nashua High School
Nashua, NH06.1999
Skills
- Creativity and Innovation
- Leadership Development
- Visual Merchandising
- Merchandise planning
- Operations Management
Timeline
Retail Co- Manager
Columbia Sportswear
10.2019 - Current
Store Manager
Nautica
02.2012 - 10.2019
Accounting Clerk
Wash Depot Holdings
10.2009 - 09.2011
Some College (No Degree) -
Middlesex Community College - Bedford
High School Diploma -
Nashua High School