Summary
Overview
Work History
Education
Skills
Timeline
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Sinora Som

Lowell,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Retail Co- Manager

Columbia Sportswear
10.2019 - Current
  • Assists in recruitment process, interviewing candidates and selecting top talent for open positions.
  • Mentored Assistant Manager, Floor Supervisors and DKH (Designated Key Holder) position fostering supportive work environment and promoting professional growth.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
  • Managed daily cash reconciliation processes, ensuring accuracy of transactions and reporting discrepancies when necessary.
  • Oversaw loss prevention efforts, reducing instances of theft and maintaining safe store environment.
  • Improved operational efficiency by implementing new procedures for product returns and exchanges.
  • Implemented visual merchandising guidelines, creating attractive shopping experience for customers.
  • Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Store Manager

Nautica
02.2012 - 10.2019
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed successful employee retention plan, reducing staff turnover rates significantly.

Accounting Clerk

Wash Depot Holdings
10.2009 - 09.2011
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.

Education

Some College (No Degree) -

Middlesex Community College - Bedford
Bedford, MA

High School Diploma -

Nashua High School
Nashua, NH
06.1999

Skills

    • Creativity and Innovation
    • Leadership Development
    • Visual Merchandising
      • Merchandise planning
      • Operations Management

Timeline

Retail Co- Manager

Columbia Sportswear
10.2019 - Current

Store Manager

Nautica
02.2012 - 10.2019

Accounting Clerk

Wash Depot Holdings
10.2009 - 09.2011

Some College (No Degree) -

Middlesex Community College - Bedford

High School Diploma -

Nashua High School

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Sinora Som