Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sinothando Matomela

Sinothando Matomela

Wisconsin Dells,WI

Summary

Dependable and organized hospitality professional known for balancing multiple priorities with a positive, solution-oriented mindset. Proven ability to take on additional responsibilities, foster teamwork, and maintain consistency to drive guest satisfaction, and meet and exceed company goals.

Overview

6
6
years of professional experience

Work History

Sales Representative

Bluegreen Vacations
Wisconsin Dells, WI
06.2024 - 07.2025
  • Assessed customer vacation desires, preferences, and financial budget
  • Answered customer inquiries regarding costs, maintenance fees, and contract terms.
  • Guided sales prospects on resort property tours, followed up with negotiating skills and turned customer objections into sales opportunities.
  • Collaborated with internal departments and managers to finalize sales transactions.
  • Participated in continuing education classes.

Teams Associate

Bluegreen Vacations
Wisconsin Dells, WI
02.2022 - 12.2023
  • Developed and suggested ideas and strategies to increase customer satisfaction and engagement.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Analyzed customer data to identify trends and anticipate customer needs.

Hotel Front Desk Supervisor

Jikeleza Backpackers
Eastern Cape, South Africa
05.2021 - 12.2021
  • Supervised front desk staff and ensured that they provided excellent customer service.
  • Monitored daily operations of the front desk, including check-ins, check-outs, and guest requests.
  • Managed reservations and room availability.
  • Trained and coached front desk staff.
  • Monitored and reviewed guest feedback, and promptly resolved complaints.
  • Managed the hotel's online websites.
  • Worked closely with other departments to ensure the smooth operation of the business.

Rotational Intern

Kalahari Resorts & Conventions
Wisconsin Dells, WI
11.2019 - 03.2021
  • Welcomed and greeted guests, handled check-ins and check-outs, and addressed guests' questions and complaints.
  • Handled records of room availability, processed payments, and handled guest packages.
  • Assisted guests with bookings or adjusting reservations in person, or over the phone.
  • Helped with inventory management, including receiving shipments, conducting stock counts, and monitoring inventory levels.
  • Learned and performed quality checks to ensure guest rooms meet established standards.
  • Kept public spaces like lobbies, restrooms, and hallways clean and tidy.
  • Appointed by management to assist at other Kalahari Resorts properties, supporting staff, training, and maintaining smooth operations during peak periods.

Education

BBA - Business Administration And Management

University of Wisconsin, Platteville
Platteville, WI
05-2024

Associate of Arts - Tourism And Hospitality Management

Nelson Mandela University
Port Elizabeth, SA
04-2018

Skills

  • Detailed Orientated
  • Training and mentoring
  • Attention to detail
  • Conflict resolution
  • Positive attitude

Accomplishments

  • Honoree of magna Cum Laude
  • Dean's List
  • Honer's Society Club Member

Timeline

Sales Representative

Bluegreen Vacations
06.2024 - 07.2025

Teams Associate

Bluegreen Vacations
02.2022 - 12.2023

Hotel Front Desk Supervisor

Jikeleza Backpackers
05.2021 - 12.2021

Rotational Intern

Kalahari Resorts & Conventions
11.2019 - 03.2021

BBA - Business Administration And Management

University of Wisconsin, Platteville

Associate of Arts - Tourism And Hospitality Management

Nelson Mandela University

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