Sinquay Phillips
Charlotte,NC
Summary
Management experience and exceptional people skills. Versed in Account Management and Computer Proficiency. Team Leader with more than 4 years of experience with customer service, Management and implementing training for new hires. . Proven expertise in insurance products, service and customer needs. Familiar with analyzing, documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Coordinator II
Spectrum Enterprises LLC, A Charter Communications
Charlotte, NC
12.2023 - Current
- Maintained up-to-date knowledge of product and service changes
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Assess the serviceability of client locations by evaluating available services, conducting site surveys, estimating construction costs, and processing orders according to capital policies
- Prepare enticing client proposals and contracts that comply with product requirements and ensure special legal terms and conditions are met
- Maintain operational knowledge of our products, requirements, service pricing, promotions, and capital approval policies and processes.
Key Holder/Restaurant Manager
Hooters
Charlotte, NC
12.2019 - 06.2023
- Analyzed weekly sales reports to identify trends or issues
- Performed daily cash management duties including deposits, audits
- Monitored store performance and identified areas for improvement
- Conducted regular team meetings to discuss progress and challenges
- Developed effective staff schedules that maximized productivity
- Managed employee attendance records and monitored adherence to policy
- Resolved customer complaints in a timely manner
- Provided employees with feedback on job performance
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
Insurance Sales Agent
USAA
Charlotte, NC
01.2018 - 12.2020
- Strengthened traceability by developing organization systems for keeping records, reports and agendas
- Improved data collection accuracy by structuring systems for desktop spreadsheets
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders
- Met with division leaders and consultants to discuss strategies to increase sales
- Sought out new clients and developed clientele by networking to find new customers
- Upsold products to policyholders and potential new clients
- Greatly improved office operations by reducing backtracking of work through creation of material movement process
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements
- Monitored clients' insurance coverages to ensure changing needs were met
- Responded to inquiries and explained product features and service advantages to potential customer.
CDL Class A Driver
TLI
Baltimore, MD
01.2016 - 12.2018
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
- Operated with safety and skill to avoid accidents and delays
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Maintained daily, legible DOT logbook and submitted corresponding documents
- Transported hazardous materials and oversized shipments without incident.
Education
Bachelor of Arts - Graphic Communications
North Carolina A & T State University
01.2018
Skills
- File/records maintenance
- Excels in creative problem solving with customers
- Microsoft Office
- PCNI security
- Financial records and processing
- Sales
- Computer proficient
- Account Management
- Route management
- Exceptional written and verbal communication skills
- Time management skills
- Dependable and reliable
- Cross-selling and upselling
- Safety and compliance
- Relationship development
- Hiring and training
- Supervisory skills
- Stable work history
- Call center experience
- Effective team player
- High-energy attitude
- Proficient in MS Office
- Contract Negotiation
- Market Trends Analysis
- Price Analysis
- Financial Reporting
- Customer Service
- Coaching and Mentoring
Certification
- Health insurance license
- Life insurance license
- Property and Casualty License
- CDL Class A
- Business Analytics
- Serve Safe
Timeline
Account Coordinator II
Spectrum Enterprises LLC, A Charter Communications
12.2023 - Current
Key Holder/Restaurant Manager
Hooters
12.2019 - 06.2023
Insurance Sales Agent
USAA
01.2018 - 12.2020
CDL Class A Driver
TLI
01.2016 - 12.2018
Bachelor of Arts - Graphic Communications
North Carolina A & T State University
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