Sintara Nowden
Akron,OH
Summary
Hardworking individual offering several years of experience in retail. Adaptable professional with a proactive attitude and quick-learning ability. Strong work ethic and effective communication skills. Experienced, with a deep understanding of customer service, sales processing, and store operations. Strengths include efficient cash handling, problem-solving skills, and the ability to maintain high levels of accuracy during fast-paced settings. Driven by a passion for continuous learning and successfully navigating change, and to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Marc's
Cuyahoga Falls, OH
08.2023 - Current
- Greeted customers upon entry and assisted them in locating products.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Manage daily store operations, including opening and closing procedures, ensuring that the store is properly secured, and checking appropriate sales each day.
- Responsible for maintaining a safe working environment for customers and employees.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Monitor store security systems and respond to alarms and emergency situations.
- Delegated work to staff, setting priorities and goals.
- Float to various stores, if needed.
Cash Office Associate
Marc's
Cuyahoga Falls, OH
10.2020 - Current
- Prepared and checked cashier register tills.
- Verified cash drawer, counted money and balanced receipts.
- Resolved discrepancies between physical count of cash and register balance.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Compiled and analyzed daily cash variance reports to identify and address overages or shortages.
- Identified suspicious activities or irregularities and reported to management immediately.
Retail Customer Service Associate
Marc's
Cuyahoga Falls, OH
06.2018 - Current
- Greeted customers in a friendly and professional manner.
- Handled cash, checks, and cards with care and according to ECRS standards, organizing transaction records and monitoring the cash register.
- Answered phone calls in a timely fashion while providing excellent customer service skills.
- Adhered to all applicable laws concerning sale of restricted products such as alcohol or tobacco items.
- Corrected errors on customers' receipts and issued refunds for returned merchandise.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
Retail Supervisor
Marc's
Cuyahoga Falls, OH
01.2018 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Trained new hires in the use of ECRS systems, store policies and procedures, safety protocols, and customer service expectations.
- Maintained oversight of shift operations, ensuring adherence to proper cash handling procedures.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Retail Cashier
Marc's
Cuyahoga Falls, OH
08.2017 - Current
- Maintained clean, orderly and well-stocked register area.
- Welcomed customers, offering assistance to help find store items.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Processed efficient and accurate cash, check, debit, and credit card payments using the ECRS system.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
- Assisted other team members with their tasks as needed.
- Ensured that all safety protocols were followed at all times during shift.
Education
High School Diploma -
Woodridge High School
Peninsula, OH05-2017
Skills
- Team Leadership
- Management
- Problem-Solving
- Strong verbal communication
- Critical thinking
- Attention to detail
- Multitask
Languages
American Sign Language
Limited
Timeline
Retail Keyholder
Marc's
08.2023 - Current
Cash Office Associate
Marc's
10.2020 - Current
Retail Customer Service Associate
Marc's
06.2018 - Current
Retail Supervisor
Marc's
01.2018 - Current
Retail Cashier
Marc's
08.2017 - Current
High School Diploma -
Woodridge High School
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