Sinthia Edol
College Park,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Afni
Lithonia
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Security Officer
Allied Universal Security Services
Atlanta, GA
06.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operate various equipment watch CCTV cameras, complete incident reports, operate personal computer, enter and retrieve review data.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Respond to other agencies, process World changers church member request/ make notes about requests, and questions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Desk Officer
Allied Universal Security Services
Atlanta
06.2021 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests
- Managed customer complaints and rectified issues to complete satisfaction
- Corrected guest issues promptly with knowledgeable and friendly service
- Welcomed large volume of guests and improved overall customer service
- Resolved guest complaints promptly and followed-up to verify restored satisfaction
- Provided concierge services for guests.
Enforcement Officer
LAZ Parking
Atlanta
05.2022 - 01.2023
- Devised and deployed strategies for promoting critical health and safety standards to employees
- Inspected worksites and work of personnel on regular basis to identify issues or non-conformity, taking action to immediately correct identified deficiencies
- Maintained and revised policy procedures for general operation of compliance program
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Public Health
South University
Savannah, GASkills
- Understanding Customer Needs
- French and creole Fluency
- Calm and Professional Under Pressure
- Customer Service
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Adaptive Team Player
- Problem-Solving Abilities
Data Entry
Microsoft Excel
Microsoft Outlook
Scheduling
Call Center Operations
Data Collection
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Afni
06.2023 - Current
Enforcement Officer
LAZ Parking
05.2022 - 01.2023
Security Officer
Allied Universal Security Services
06.2021 - Current
Front Desk Officer
Allied Universal Security Services
06.2021 - Current
Some College (No Degree) - Public Health
South University