Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sinthia Edol

College Park,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Afni
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Developed strong customer relationships to encourage repeat business
  • Educated customers on special pricing opportunities and company offerings
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Security Officer

Allied Universal Security Services
06.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Operate various equipment watch CCTV cameras, complete incident reports, operate personal computer, enter and retrieve review data.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in vehicle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Respond to other agencies, process World changers church member request/ make notes about requests, and questions.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Front Desk Officer

Allied Universal Security Services
06.2021 - Current
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Managed customer complaints and rectified issues to complete satisfaction
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Welcomed large volume of guests and improved overall customer service
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction
  • Provided concierge services for guests.

Enforcement Officer

LAZ Parking
05.2022 - 01.2023
  • Devised and deployed strategies for promoting critical health and safety standards to employees
  • Inspected worksites and work of personnel on regular basis to identify issues or non-conformity, taking action to immediately correct identified deficiencies
  • Maintained and revised policy procedures for general operation of compliance program
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Identified needs of customers promptly and efficiently.

Education

Some College (No Degree) - Public Health

South University
Savannah, GA

Skills

  • Understanding Customer Needs
  • French and creole Fluency
  • Calm and Professional Under Pressure
  • Customer Service
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Adaptive Team Player
  • Problem-Solving Abilities

Data Entry

Microsoft Excel

Microsoft Outlook

Scheduling

Call Center Operations

Data Collection

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Afni
06.2023 - Current

Enforcement Officer

LAZ Parking
05.2022 - 01.2023

Security Officer

Allied Universal Security Services
06.2021 - Current

Front Desk Officer

Allied Universal Security Services
06.2021 - Current

Some College (No Degree) - Public Health

South University

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Sinthia Edol